We were a party of 5 about two months ago and every time I drive by I remember the bad experience we had. We waited 1 hour to be seated, the hostess was rude, she never acknowledged us or told us how much longer it'd be, I thought they'd at least offer us some coffee or more chairs while we waited. She seemed annoyed when my wife approached to ask how much longer it'd be as we noticed a table was open for a while and all she said was that table was for 4 (even though it was the same size they placed us 5 15 minutes after). When we finally sat the table was sticky and it reeked like egg, we tried to clean it again with extra napkins but the smell never left. My black coffee cup once the waitress brought me black coffee for which I had waited over 10 minutes had been over filled and the cup was all smeared by the spilled coffee, she realized it was too hot before she handed it to me so she proceeded do make a new batch not without spilling some more. The waitress made up for the dude hostess but nothing made up for my impression of bad hygiene given the smell and the fact they kept cleaning tables with the same gross egg smelly rags, even seeing them bottle some more ketchup gave me the sensation that could be handled better than what we noticed. The person bottling the ketchup was wiping the rim of the bottles with the same rag than they were cleaning everything else before placing the cap on the bottle. The food tasted good and the portions were great. Hopefully inside the kitchen the hygiene is much better than in the...
Read moreThis review is actually on behalf of my family since I was the one who recommended this place. A group of 5 women, service was chaotic, I received the same treatment but I understand since its busy, coffee was bad (also experienced that) but the food was great. Now here comes the pathetic part. Once they were given their food, the server never came back to the table, instead the female MANAGER stomps over with the check and yells out their total loud for the entire restaurant to hear which is so bizzare and unprofessional. They pay with cash, the bill was 140, they paid 150 and wanted to give the server her tip in hand but the server never came back and the manager never came back with the change, instead she tells them BYE. When they asked for their change so that they can give the server the proper tip, the MANAGER got an attitude and said: "well I figured that's all you guys were leaving for her" . Listen to your customers , you need to change the manager and quick, a group of other patrons around them said they wouldn't be returning either since that treatment was so unnecessary and rude. I've now avoided telling people about this place and havent returned, when people ask me about it, I tell them this scenario and they all say they won't go if they are going to be treated that way. CHANGE THE MANAGER, if she's too overwhelmed and dont like the job, simply get...
Read moreCame across there page on Instagram and thought there plates look delicious. Not only was the food far from that, (white owners trying to recreate Mexican food, tasted like canned food) the customer service was horrible will not ever come here again. The food was also cold, imaigine eating cold steak :( .When we got there first we left a phone number and were told we would get a message after waiting for 50 minutes (of a 30-35 minutes wait time) we decided to go check and the lady in the front said “we were next” there were people who came in after us and got seated before us. Finally got sat and not sure of the name of our waitress because she didn’t once introduce herself but she was the rudest person I have ever came across. While trying to get into my seat she pushes me with one of the plates she brought for the table next to us not once did she apologize, still keeping an open mind we order and she very sarcastic when she ask how we would like our steak or eggs this is our first time here so we aren’t sure exactly the proper way of ordering. Well done eggs is the same as over hard I’m also a waitress as well and know what people mean when they say that, she was very condescending with her reply’s. Our food was brought out before we every received utensils. We had to flag her down for straws and utensils. I would not ever...
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