UPDATED 2022: Big turn around at this location. Everything is cleaner and the staff now is excellent (beyond excellent). Went from zero to hero. Love this place now, love the staff there. Bravo.
thanks for the attention. I have updated my rating to a well deserved 5-stars.
Old Review (no longer relevant):
I generally like a couple of their drinks but it's a mounting set of observations that make this place earn a lower rating today. At least the last 4x i have been there i haven't ordered any pastry because there is always flies or nats crawling and landing all over the food. Pastries with bugs all over doesn't do for me. The outdoor seating is not cleaned very well and the areas where the seating is definitely isn't cleaned very well. Also the seating they have is a little janky, like the table shaking all the time. Basically just very cheap furniture. They have the most archaic credit card system. Literally every time you need to put your credit card in the employee has to sit and hold it so it doesn't move around. Not very sanitary when we're all trying to not touch the same things during Covid. 4. Customer service should be re-evaluated. I literally walked in two minutes before they closed, while customers were still getting drinks, and I was told "sorry we're closed" as I pointed out the time and showed the time to the female barista, she said, "oh, we just shut everything down". The comedy of the whole situation was then she proceeded to give the other customers there two drinks. Just pure laziness from the employee. It's unfortunate, I live in the area I had started to go to this place more and more. There are other options but I'll keep trying them and give updates but some things could be reviewed and perhaps even made better. I'm rooting for you Hot Java. This picture is of me leaving at 5:59 p.m. a minute before they close and two customers who just got their drinks walking out. Management and ownership should review. ...
Ā Ā Ā Read moreChased out like I was a criminal and child As a Veteran, Gay man, and a Corporate lawyer for 2 non profits I am shocked that I was just chased out of Hot Java for not immediately ordering. I sat for a total of 8 minutes based on my last call before entering. Then was approached by a bitchy sassy attitude filled man that said "I noticed you have not purchased anything" They conversation went down hill quickly. I was accused of using resources and not paying for anything. Now, I grew up in Long Beach, started going to Hot Java when it first opened. Moved back to LB 3 months ago after many years away. Since then I have gone there and had coffee and snacks(as in 3 days last week or more). Tried to talk to another worker but was scolded and told to listen like I was a child. "If you're not going to listen then goodbye" WOW what happen to respect, kindness, and dignity towards patrons. I am at a loss about this treatment and harassment. For many years I touted this place as "a great friendly local coffee house". Times change and now I will continue to spread the nastiness of...
Ā Ā Ā Read moreUpdate: okay, Covid insanity has subsided. Hot Java is a very nice environment with professional staff, high quality coffee in my humble opinion and a solid Internet connection. I enjoy coming here. I would say definitely stop on the drag shows. If I see one setting up, I am OUT like Flynn!
Mask mandates to the point of discomfort. If you are a libertarian, freedom, type of individual who stays informed regarding the pandemic, you probably will not enjoy the atmosphere here. Seriously, the CDC admitted anything short of an N95 is a useless muzzle. Even N95 masks have no solid data for the last two strains, but lets dig in our heels more and obsess. Ur cafe is practically open air. Why keep up with the theatrics? What's funny is the unearned moral superiority that its woke clientele project, looking at you enter maskless as they sip their lattes in-between raising up and down their masks. SMH....
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