Jim's Burgers — Restaurant in Long Beach

Grew up dining at Jim’s Burgers and loving and enjoying the food that they would provide, the food was high quality and never disappointed.

Unfortunately, this past visit I had ordered a Teriyaki platter. While eating the Teriyaki platter I had found a hair in the rice, I was mid chewing when I felt a long hair coming out of the rice, I right away spit it out and felt disgusted. I called and explained to them what had occurred and how I found the hair, the lady that answered was extremely nice and understanding and said no problem come tomorrow and we will refund you your money. I went the following day for the refund and when I was approached by a woman named Liz, she asked me “Did you bring the food back, you’re supposed to bring the food back.” I was in disbelief that she had asked me that question, how am I supposed to store my plater in my fridge that contained a hair and the food I had spit back? She was upset that I didn’t bring the food back and. Questioned me as if I would lie about this experience. CUSTOMER SATISFACTION is defined as a measurement that determines how happy customers are with a company's products, services, and capabilities. After this experience with LIZ, there was no representation of great customer service or customer satisfaction. I had then taken pictures to prove to her as how it was long and in the rice. Please work on training your employees on learning how to handle situations that may occur in the fast-food restaurant industry and explain how the customers are the personnel that helps keep...

Extremely rude service. I wish I could do zero Stars. Does not accommodate handicap. I asked the young girl who took my order if they had tap. they said yes they had it. I gave her my phone so she can tap she came back said it wouldn't work I told her that it should I don't have problems elsewhere because she tried again she said she tried it two times and return my phone to me. When I looked at the screen I realized that she had triggered the lock screen which I told her and asked her if she could try it again she refused to do it. She insisted on either me coming in with my phone or using a card. I gave her my card.

However, after having her rude exchange, I remembered that I had previously came to this place before and had the same experience except for I didn't have a card at the time.

She refused to try running my card again saying that they got people in line and that they don't have time to waste trying to run my card.

Since I explained to her that I was physically challenged and it was hard for me to mobily come into their place I asked if she could try running the phone again and she refused and was incredibly rude about it and refuse to talk to me walk away in fact.

Also I don't know why people say the food is great when it's incredibly salty. Will not be coming back will not recommend it anybody ever mention it I will let them know what a bunch of...

The big girl that took our order in the drive thru, Jessica, got our order wrong then blamed us for her mistake. She was very rude and told us that we're going to have to pay the difference which I really don't understand why because it was her mistake. Maybe it was difficult for her because we did have 2 separate orders in one car and here's the kicker she got both orders wrong. When they gave us the right order the pancakes were under cooked and it looked like they only gave us one scrambled egg. We stood in the drive thru for about 15 minutes waiting for our orders and each time she looked out the window she would give us a dirty look, all we wanted to do was get a nice meal and support a local business.

My daughter did mention to me that the last time she went to Jims Burger she ordered onions rings and there was only 12 onion rings. When she asked Jessica if that was right Jessica said "That's what you get and we're not taking your order back".

I did call and I spoke with Kiko. He was a very nice and understanding gentlemen. He did give me his cell phone number and he also offered to comp us our money back and give us a free meal. Thank you Kiko for listening to me, you did change my bad experience to an ok experience.

I'm not sure if we will be going back to Jims Burger and if we do we'll probably call ahead of time to make sure that Jessica...