Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips.
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My partner & I went to JJ on impulse for sandwiches. Upon entering the restaurant, we were immediately greeted by an employee. Now, we understand that all staff is trained to make guests feel welcomed & the 'Hello' is part of the training, so we expected the standard when we entered, however, this employee's 'Hello' was filled with actual care & enjoyment of people!
During the time we were in the store, we continued talking with the employee, exchanging humorous quips, talking about life lesson type of things as well as short, honest discussions & none of this interaction seemed forced or done as per training instruction. My partner & I really had a pleasant time during our visit to the store!
Prior to leaving, I asked the employee for his name & he said it is Martin, then we thanked him for his help & conversation. My partner & I hope that he is scheduled to work the next time we visit the store.
Thanks again Martin!
Oh, & the sandwiches were as tasty & fresh as they always are, too! We ordered three Gargantuan sandwiches, 3 large drinks & one loaf of...
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Used to be "Freaky Fast" now its just "Bleh, maybe...."
Took my order for delivery, Im a few blocks away at work w very little food options. Thats okay, i'll order JJ ahead of lunch, it should be here when I take my 30 mins. Nope.
I call five mins into lunch, I ordered 20 mins prior, Ive got 25 mins, no biggie right? Well, "The driver will be there in about 20 mins, were making it now..."
What!? So forty minutes? "Forget it, refund me.."
They offered a credit instead?!
No way, I don't have time to visit or wait again. You offered convenience and failed.
The food and service are bad....
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Workers was extremely rude! I contacted contact corporate because that was an unpleasant and weird experience. The shorter younger guy was amazing. Perfect customer service. But the lady was rude while preparing my meal and the taller guy made me reach around the counter and grab my own napkins. You should hand items to customers and create an inviting environment for guests, and without an attitude. I don’t know what that was about… but staff should work on that! Let’s hope it’s a more personable experience next time. Food was...
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