Kennedy's Craft Kitchen & Cocktails — Restaurant in Long Beach

I normally don’t leave reviews, but my experience here was disappointing from start to finish. The service was terrible — slow, inattentive, and not what you’d expect from a place with this many good reviews. On top of that, there was a price mismatch on my bill that I had to point out myself, which should’ve been caught before it even got to me.

After leaving a one-star review, the owner reached out and offered a $50 gift card to “make things right.” However, when I contacted them, I was told they only offer physical gift cards and I’d have to come back in person to pick it up — despite me explaining that I don’t live nearby. So instead of an actual apology or a solution that works for the customer, I was basically told, “drive back if you want what we offered.”

It’s frustrating when a restaurant acknowledges their mistakes but still makes the customer do all the work to fix it. The whole thing just reinforced how little they value the guest experience. I won’t be coming back — and I definitely wouldn’t recommend going out of your way for a place that puts this little effort into making...

They hide their negative reviews, my friend made one yesterday about being forced to eat with someone's aggressive dog breed whose nipping at the waitress ensured it is not a service animal, how the food was completely tasteless like plastic and how the meal ended with the dog defecating next to us with no intervention from staff as they were too busy running from the dog. Every time I moved my sandwich that dog sat up from half a foot away. That review is no longer there.

The food was decently priced but a cheese sandwich tastes better and that was before the dog shit next to us. We sat down first, the dog was sat by staff next to us.

Oh and for dog lovers, it was a 5k-10k German bred Rottweiler that he supposedly found as a puppy? That tracks. Then he went on to regale the now communal table against my parties will about how it regularly attacked the neighbors dogs. These are not farm house tables.

I am well within my right to call that beautiful albeit terribly trained stolen dog...

We made a reservation by phone. When we got to the restaurant, a long line had developed at the host station because the hostess was MIA. The line extended out the front door on a chilly evening. When the hostess returned, she helped the first person in line and then disappeared for several more minutes. This happened with each person in line. When we finally got to the front of the line 25 minutes after we arrived, we were informed the only table was right by the front door where the line of people for the host was. The table was cold and crowded in by the line of people. Without any apology, we were told we would have to wait if we wanted a different table. We had a show to go...