Taco Bell — Restaurant in Long Beach

12/16/17

Night shift for this Saturday is horrible. Ordered through drive thru at 10:20 pm and the cashier couldn't figure out how to modify a taco for our combos. We wanted to add flatbread and cheese to our crunchy tacos to make them into crunchy cheesey gorditas (cuz you can modify EVERYTHING that's on the menu for a fee). The cashier couldn't figure it out but still made it happen. The problem was the steamer, who refused to slap the flatbread, cheese, and taco together. The cashier was helpful until we asked him if he could have his steamer, steam the cheese and flatbread and we would put it together ourselves. After we asked that, he became a pretentious ass saying that's not my job and how he didn't have to do (even though we were asking him to tell the steamer). So we didn't pay for the $25 purchase and we did ask the cashier "so you'd rather waste the food than just make the order we want?" and he replied "it doesn't bother me, go ahead" so he wasted $25 worth of inventory because they didn't want to add the flatbread and 3 cheese (we paid for) together. So we took our order to their sister store (same owner), Taco Bell #2 on PCH and Sante Fe; except their cashier knew how to modify items, the steamers knew what they were doing and the cashier wasn't a prick. (Only giving this place 2 stars cuz my friends work there and i know this place has some great customer service...just tonight was not...

It's probably great during the day when there's more than one person there but God forbid you get sucked into the flaming nutsack that's the night shift on a friday. Yo I waited like no less than an hour for my food than after contemplating all the poor life decisions that led to that moment I got some of my food. I was too overjoyed at finally seeing some food any food to realize that not all of the food was in the bag. Mind you this is 1:30 in the freakin morning I whimpered into the window "ma'am may I please have some hot sauce" like some sort of scarred kitten at which point she hissed at me with her forked tongue "yesss sssir" you got it. I literally only went there for the rolled chicken tacos and I got the two sour creams for it which I didn't order and no rolled chicken taco's😢😢😢☠.The worst part is I sold my kidney to pay for it.... jk but fo realz though get it together...ps. I'll be back tomorrow night for some of those rolled chicken tacos... pss. You're welcome for the 4 dollar donation y'all received for the tacos I never got. I hope it goes to a...

They got my order wrong through Door dash, I arrived with my meal to get it remade correctly. After 25 minutes, I made a loop around the drive through to retrieve my meal and go home. Upon getting home. My order was completely wrong again. What was this crazy order that they got wrong twice? Switching beans, for beef. Just not using meat. That's all.

So I came back. I asked for a manager and a young man told me he was the manager (he wasn't). I asked for him to print out my receipt with my order so we could go over the order together, and he became unresponsive.

I went home, but this makes 31 times in 2024 my order has been wrong at this location. No pride in their work. No integrity.

To the young workforce, please remember customer service is above everything else. everyone makes mistakes, but it's about how you handle that mistake!

(Writing this as a former Taco Bell employee with multiple employee of the month...