Arby's — Restaurant in Longview

DISGUSTING. If the filthy resturant with molded ceiling tiles and old discolored food doesn't scare you away, the customer service surly will! We stopped during a road trip and regretted every second of our visit. Our sandwiches sat made (we could see the tray and were the only ones dining in), for over 15 minutes. Finally an employee came to tell us they were fixing to drop some curly fries. 15 minutes later we were brought sandwiches that had been sitting for 30 minutes and fries. My child's entire kids meal was missing. I went back up to ask about his food and was told they never made it. I was offered a chicken strip instead, which I declined. I asked for a refund and we would leave and was told I could only get the kids meal refunded since they gave us the other food. The male manager came over to issue the refund had no clue how to issue it and instead chose to get an attitude and argue with me. He tried to blame the girl working the cash register because "she is new', to which I responded I don't think it was her fault. He then stopped and gave me this dirty look and asked if I was trying to say it was his fault, I said it's whoever fault is back there cooking. He then told me he was "the one doing everything", so I said well then I guess it is your fault, no need to argue just give me my refund and we will leave. It took so long for him to figure out how to issue a refund I went and sat back down. We spent over $40 and got $5 back after being there for an hour! He then marched around the resturant complaining loudly about "stupid customers", and even stood in front of the door smoking a weed vape. I've never been so disgusted by a place before and this is one place that never has to worry about us...

The young man who was there was so personable and my girlfriend who is terminally ill felt compelled to give the man the leather jacket she had just pulled the tag off of because she said "you know ..he could have easily been hanging around out back like so many others typically do but instead he was in here noticed when we pulled up and was funny and in good spirits and made us laugh...i want to give him this jacket..he knew what kind or about the brand and he said it was real nice looking and probably very warm...i wont need it anymore i wont be here winter i will never enjoy it and im proud of the young man i want to reward and acknowledge him by offering my jacket it would do me good to be the change i want to see in the world"...so she took the jacket off and walked up asked his name and preceded to tell him what she felt...turns out he just made manager and his bday was the friday prior to our thursday night drop in after pool league..he was shocked then they shared a hug and a tear or two and smiles that warmed my hearr....thank you young man for accepting her gift of friendship..pride only a mother can give and a smile to her face when she struggles to find a reason...you are amazing people and im proud to have. Had dinner that night with lessons on love that im sure will last with you and me well past the cold winter days ahead...

Came here to dine in around 3:15 pm on a Thursday. Looked like there were only 3 employees on duty at that time. There was one other person in line aside from me to order and 2 cars in drive. Once I got up to order, the ease of ordering was great. The one that took my order (I believe she was the manager) was very kind and greeted me with a smile. I ordered a roast beef classic sandwich and a Buffalo chicken slider. It took about 7 minutes for me to receive my order. At the drink and sauce stand, they were out of 3 sauces. The station was very dirty. Grime from the sauces had built up on and around the station. The cleanliness of the restaurant as a whole was not great. The food was just fine. $4.59 (plus tax) for that classic Roast beef sandwich does seem very rich considering all I received as a couple slices of roast beef and a bun. (It doesn’t come with anything on it) The Buffalo chicken slider tasted great but was very small for $2.00. It basically a small chicken finger between a mini bun. However, I used an offer in the Arby’s app, so the slider cost me nothing. Unfortunately, this location does not offer online ordering through the app, which is a total bummer for me. My overall experience was “Okay” there was definitely nothing impressive about my visit, but...