Ameci Pizza & Pasta — Restaurant in Los Alamitos

This review concerns the severe lack of customer service skills and bizarre behavior by the owner, Elizabeth. Whenever I’ve approached her to pick up an order, she shoos me away for someone else to help me, even though she’s not on the phone or with a customer. That’s fine. I’d rather not interact with someone who is being rude anyway. A few months ago, I picked up an order from a different employee, and Elizabeth CHASED me to my car in the parking lot, accusing me of holding the pizza upside down, even though I was holding it upright, flat on my hand. It was really bizarre and creepy that she ran after me out to my car. She eventually acknowledged that I was holding it just fine, claimed that some people don’t hold pizzas correctly, and left me alone.

Fast forward a few months later, and she did it again. She’s watching me like a hawk as I’m handed the order, and the second my hand tilts slightly from a perfect 180 degree horizontal position holding a small box (not even pizza), she starts bullying me again about the way I’m holding it. She’s relentless. I asked her to stop and she continued anyway. Elizabeth and her bizarre behavior make this Ameci’s location a very uncomfortable place to be. I recommend approaching one of the other employees straight away, who are actually really nice, in spite of their boss’ toxic behavior.

You don't have to wait and observe very long to notice the culture here. I’ve noticed a very toxic culture of bullying in place, especially with the treatment of new employees. There doesn’t seem to be room for anything but complete perfection, and those new employees are spoken to as if they’re a nuisance, rather than a human being who is learning. My unsolicited advice for this establishment is to train your employees with kindness and understanding, BEFORE placing them into a busy, backed-up situation, and CONTINUE to treat them with kindness and understanding, so they can have a chance at enjoying their job. In addition, try treating anyone who walks through the door with a kind and professional attitude, like you actually appreciate...

Forgot mustard on my sandwich..but I can live with that....wings were good.

What bothers me...is the lack of dine- in, "COVID" protocols. REALLY? It's 2025!! You have pictures of dine-in on Google page...but you don't actually have dine-in options. I remember watching a game here before COVID...and you still haven't brought back dine-in?! Watching a game is the the top reason I eat out.

Covid-"19" meant the influenza strain from 2019... we've moved on!! Respiratory diseases (COPD, pneumonia, etc.) were already the #4 cause of death in the country even before covid. People were paranoid about COVID because they didn't know how many flu/respiratory deaths we already have in a "non-covid" year. If you are using COVID protocols as an excuse to protect your employees ...then research vehicle fatalities!! Those are the number one cause of death for your employees (under 35 y.o....none of them looked over 35) at over 45,000 deaths a year...not COVID. Get your delivery drivers driver training classes, not COVID protocols!

Bring back dine-in/sports to get more of my business....in the meantime I will go to a pizza place with the game on that has moved on from...

The food here is super amazing, I love it, that’s really all I can say about the food. So at this point you’re probably wondering why I’m giving 3 stars, well I was treated badly. I called them for food I was hungry and had a craving for some pizza, so I looked up the website and called their number. When the phone was answered I said, “Hello can I get a order to go of,“ he cut me off and said, “I’m going to put you on hold.” I wasn’t on hold for too long only like 10 seconds, at this point I’m going to say my voice sounds like a teenager, He takes me off hold and says, “have you ordered here before?” I reply, “Yes” then he says, “from this number?” I reply “No” then he says, “I DO NOT HAVE TIME FOR YOUR GAMES” and I was upset so I hung up. Now I understand this is a simple misunderstanding but I was following a normal order procedure and just because I sounded like a teen he hung up I wasn’t prank calling him just simply ordering food. But the mindset is if they sound like a kid they...