Bua Siam — Restaurant in Los Angeles

It actually pains me to have to write this review because this place has some of the freshest, tastiest, and authentic Thai food in the noho area.. but I am absolutely disgusted with their delivery and customer service. My family and I order from Bua Siam at least once a week.. and I have NEVER had a problem. But today, the delivery man held my food HOSTAGE until my fiancé gave him a cash tip. He argued with him and caused a huge scene in front of the complex, yelling and screaming at us that he deserves a tip. I always give a tip, AND HAD CASH FOR HIM, but not after he was screaming and yelling and withholding the food I ALREADY PAID FOR. He told us not to ever call them again, and proceeded to curse at us as we walked away.

Unbelievable. This place has been one of our favorites for a very long time, but after today and the way he treated us, I'm done.

It's sad that one delivery man can make this place look bad. If I pay for my food, you better give me my food. Learn how to treat your customers with respect. No amount of tastiness will ever replace a horrible customer service experience.

He told us never to call back, and well, we...

Beware! .... the food is ok BUT you have to be carefull . The owner is terrible!!!! If they mess up your order or send you bad food they will make your life hell so that they do not have to refund your money. I ordered from them and they sent me raw meat and raw pad seeew that was clumped together. I had people over for dinner and was so embarrased . I called and let them know and they wanted me to return all the food in order to get my money back. I ordered delivery. I dont have time to wait for them . I ordered at 530pm and the owner was at my house knoking at 9pm blowing up my phone to return her food. I had guests to feed. Did she really expect me to wait that long? or to be home when she showed up? ... If you order from jere checkkkkk yourrr foooddd... because it will take hourssss for you to get your money back or your food exchanged. This is extremly unproffesional and I wasted my money on this place so be very very careful. The owner will yell and be very veryyyy rude if you call and complain...

Came to pick up a few curries after work and besides them being disgusting, the rice had a nasty funk to them. When I had walked in to pick them up, an employee had reached in to a microwave to pull out the container of rice that was going into my order. That is definitely not something a customer should be seeing of their food. You would have the general impression that the food is fresh and somewhat made to order. The panang, which has peanut sauce to make it savory, was sour, and the yellow curry tasted like a mouthful of sugar. They also had a very thin consistency that didn't resemble curry at all. The rice smelled really nasty, I wasn't sure if it was because it was microwaved or because it was old. The area in which this restaurant is located has so many other Thai food places that are unbelievably better and worth the money....