Carl’s Jr. — Restaurant in Los Angeles

Hours posted do not reflect actual restaurant hours. Tonight, I swung by at about 9:15PM, starved (...why else cave to fast food?) only to discover that ONLY the drive-thru is open.

Based on a prior experience here, closer to 10PM, customers are unable to walk through the drive-thru. You must be in a car to place and pick up your order.

The few times I've utilized the drive-thru from my vehicle, I've always received the wrong items and also been over-charged.

As much as I want to support vegan options at local restaurants (erm, regardless of whether they're a corporate chain), Carl's Jr. should stick to the hours posted.

I'm also confused why the late-night drive-thru is limited to those with transportation, since this seems unrelated to employee safety and solely serves to increase DUI's.

I was finally able to get my dinner by ordering through Yelp, only to have the cashier who had previously ignored me begrudgingly unlock the front door to thrust me my pick-up order.

When I attempted to clarify the actual hours that this Carl's Jr. is open, another employee informed me that store closing time had changed due to COVID. When I pressed further, undaunted by the Spanish both employees shouted at me (Habló Español), I was told that Carl's Jr. dine-in closes at 9PM.

...because it makes perfect sense for a fast food chain to close earlier than other nearby spots.

Again, I'm still confused why this change was not reflected in the hours posted both online as well as on the door...and still even more perplexed as to why a car is necessary to get fast food.

If these changes are truly due to COVID, and inaccurate hours are an oversight by both local management as well as the national corporation: why are none of the employees wearing a mask?

This puts the "beyond" in the Beyond Burger. If you're craving late-night nomz, just move on. Thai Victory and BlaqHaus NoHo are open later, and boast cheaper...

Wish I could rate this no stars they don't even deserve a half of one they were so rude to me I ordered through the app and my bf went to go pick up our food and was involved in a car crash that disabled him to come pick up our food so I tried to call a bunch of times only for it to go right to voice mail I don't have a lot of money so I decided to walk all the way there only to first be ignored finally the guy comes to the window and says no we don't have a order I explained to him that I ordered it a long time ago but he wouldn't listen to anything I said I tried to show him my order number and nothing he told me to get lost Update Next day so this morning I tried to go in there and talk with someone more reasonable but I got the same thing she told me to call corporate without even checking she wouldn't even look at my phone so I could show her the order very unhelpful and rude I'm not a rich person in fact I'm poor as heck and my clothes show it she took one look at me and already made her decision I could see it in her face she told me I needed a recipient but she knows I don't have one cause I told her I never got to pick it up then I could hear them talking about me and my cat like I did something wrong I have both of them on video treating me like a piece of poop and I want something done I want a refund now that's all I want I didn't get my food and I don't have money to spend I don't have any money so the money I get I would like that...

Look, I could be an ass if I choose to be so… But I’m not going to… All I’m going to say is that everyone I’ve come here before the last visit, I’ve had pretty much a good experience…But, the last time we went, I placed an online order and they apparently didn’t have ANY desserts… Which I guess was fine, it happens… But what wasn’t right was there the clown manning the register basically gave no you know what’s and offered no kind of substitution for it… His demeanor was just like “So we don’t have the dessert or any desserts for that matter and so even though you paid for it, because it’s an online order, I’m not going to offer or give you anything as a substitution”… So that was very off putting and kind of made me not want to go back to this location all because of one little incident where things were out if my hands as a guest, but apparently out of his hands because it was an online order… Maybe I’m wrong… But I really didn’t appreciate that all I got was a sorry all because it was an online order…

Never in my life have I ordered online and they were out of something that I ordered and not offered any kind of substitution… So because of this, and the person who saw no solution seeing as I paid in full for a product and only received a portion of...