Casa Vega — Restaurant in Los Angeles

Hostesses were great as they had to let clientele know wait time would be 1hr+ for indoor seating. Put my name in for indoor table and headed to the bar as my husband n I waited. Bartender was great as he handled a crazy amount of people. Ordered Cadillac Margaritas which were excellent. Patiently waited for a table and before long our host seated us. Our server was quite prompt and took our drink orders: two Bohemias and waters, one with lemon. He served the beers and we never got water. He waited on the tables next to us and then came back to take our orders: Shrimp & Crab Enchiladas and the Vega Ribeye. We got our chips & salsa as we waited. Then we were served our entrees. The enchiladas were pretty salty and the shrimp had to have come from a can as they were tiniest shrimp I’ve ever had. The crab tasted good and I don’t believe it was imitation but who knows under the sauce n cheese. The ribeye was cooked as ordered (medium) and was delicious. The rice n beans were good. So, pretty good overall-nothing extraordinary by any means. But here is where we take issue: We had gift cards we wanted to use up, one physical, the other was sent to me by my brother via email (Christmas gift). I had the bar code/square code ready. Our server, who never came back to ask how everything was or see if there was anything else we wanted, told us he’d have to take it to the manager to finish the transaction. She came to us stating that the gift card I received was for ONLINE MERCHANDISE ONLY. What?? Her demeanor told me that she wasn’t going to allow it for the meal. I proceeded to say that it wasn’t my problem and that she would have to take the gift card for the meal. She then told me she didn’t appreciate my attitude and then continued to say it’s stated [for merchandise only] when one buys it online. I said my attitude wasn’t towards her but to the absurdity of the circumstance. But no real apology and I’m still stunned that she had the audacity to say she didn’t appreciate my attitude. She is a manager in the hospitality business-you do not say this ever to a customer in this particular situation. She then asked me to take a screenshot of the gift card and send it to her and that she’d “see what she could do but it would take 5-10 minutes.” She came back and it was taken care of but here’s what Casa Vega: I am never going to patronize your business again. One-you DO NOT sell gift cards online for merchandise ONLY. You’re a restaurant first and only. Second-you need to train your managers how to handle customers in this particular situation a hell of lot better. She could’ve said “Ma’am I understand your frustration, I’m going take care of this but unfortunately these gift cards that are purchased online are for merchandise.” In the end it was taken care of but not without stress of this situation. Casa Vega-money was given to you ahead of time in the form of a card. You do not dictate how it’s going to be spent. Period. But I do thank you for making the decision for me to never frequent your...

I’ve been meaning to write this review for over a week now. First, I’ll preface by saying I I lived in Sherman oaks for 8 years now and Casa Vega has always been my spot with great service and even better food / vibes.

About a year ago I moved to OC and will STILL make the drive up to LA just for casa Vega. A week ago I made the drive up there in order to buy my friend some casa Vega merch for her bday( she loves the restaurant too).

I was met by Luis M who was snarky with me from the beginning. I asked to see a specific shirt I was interested in buying for myself. He looked me up and down and goes “ hm I don’t know if we will have your size” he looks through the stack of shirts and tells me “ Ya, we only have XS so we will have to look for another one for you since we don’t have your size.” As he is reaching for another stack of shirts he goes “ let’s see , your probably like a medium” …. Mind you he has not asked me what size I am and I am 5 ‘5 , barely 120 lbs so xs or small is my actual size…..

I then tell him “ no I’ll try on the shirt I wanted , the xs” he gives me a dirty look and goes “ hm, well why don’t you try it on and make sure it’s going to fit you “

At this point I’m furious. An employee should NEVER tell a customer what size they wear or disrespectfully tell them or insinuate they will/ won’t fit into a certain size. Let a lone a man to a woman.

I put the XS shirt on in front on him and go “ look at that, it fits me”. He looks me up and down again ( with attitude) and goes “ Hm, that’s interesting. Are you sure you want to get that shirt? “ …SO OUT OF LINE… I’m so confused as to why he is so against me wearing an xs….

He then proceeded to have an attitude while ringing me up for my other items. When I asked for a bag to put them all in he grabs a USED take out bag that was by the trash. I had to ask him for an unsued bag for my friends bday gift…..I’m still Blown away by the disrespect of it all. I’ve never had such a poor experience at this place. I was in shock and left but after telling A few friends they couldn’t believe that and told me to go back to report my experience to the manager.

When I went back to the restaurant about 30 Min later. The manager could care less but he offered me 15% off of the $100 I paid for the shirts / hat. Didn’t apologize nothing. He did acknowledge that it’s obvious I’m not a medium and he wasn’t sure why Luis was being that way but the manager truly couldn’t care less.

BEYOND disappointing. I’m hoping that someone who ACTUALLY cares can reach out to me so this can be addressed and resolved. I’m still very...

When I went inside, I thought the interior was very nice and clean. I had heard about this place from celebrities so I decided to go. The woman in the front sat us quickly and we were greeted by our server Eric S. He seemed pretty okay at first but I was a bit confused because he offered us drinks and then another server came and started asking us the same questions so I don’t believe there wasn’t any communication between servers. Anyways, we ordered the food and it was okay but for the price, it’s definitely not worth it. My burrito was $21 and it was so small and plain. The chicken was dry. Honestly, my mom could have made a better and bigger burrito than this. I should have just gone to Salsa and Beer #2 because they have real authentic Mexican food. Also, for some reason, the plates were really hot but our food was kind of cold which was odd. Anyways, our server, Eric, never offered to refill our glasses of water or offered a vase of water, which all the other tables had except ours and every time he talked to us he seemed annoyed. As a server myself, this behavior is unacceptable and rude. I don’t know if he was having a bad day but don’t put your emotions onto your guests. When it was time to pay, he gives us the check and my boyfriend was getting his card out and the server, Eric, just walked away. We kept waiting and tried getting his attention multiple times and he wouldn’t pay attention. After 10 minutes of waiting we finally stood up and we saw him just standing in a doorway of the kitchen, doing nothing. I really expected more from this place and I thought the service was going to be amazing because of how nice the place looked, how nicely dressed the servers were and how famous this place is but I was completely wrong. I don’t know if we weren’t served right because we look young and he thought we wouldn’t tip well but he didn’t get tipped because of how poorly his service was to us. I wouldn’t recommend this place because of him. The other servers looked like they were having a great time with their tables and he seemed to be chit chatting away with his other tables, but we were a different story. Either way, the food wasn’t very good for the price. I would just go to Salsa and Beer #2 on...