Chick-fil-A — Restaurant in Los Angeles

As a long standing customer, and someone who is part of the ‘essential workforce’ that supports Chick Fil-A, I was appalled by the treatment I received from a Manager by the name of Jeremy on White Oak/Ventura.

Typically, I have nothing but great things to say about Chick Fil-A, and as a point of reference, at this same facility, I have had the ABSOLUTE PLEASURE of being helped by a Manager by the name of Linda. Not only was she helpful and eloquent, but she offered the kind of customer service not typically seen these days, and she does this repeatedly, and with ease. I wished she had been on shift this evening, and in fact asked for her specifically.

Unfortunately for me, she was not working, and this is the SECOND time I have had an issue with Jeremy, which I why I am posting this review because it is quite clearly not an aberration. I tried to place an order on the Chick Fil-A app 3 times, but it didn’t work. So I called and spoke with Jeremy. He mentioned there was nothing he could do to solve the computer glitch. Not only was he condescending and unhelpful, when I asked for his name, due to a bad phone connection and being unable to hear him, he sarcastically gave me his name again, and then proceeded to spell it slowly, as though he were speaking to a petulant child or an adolescent.

He also appeared to have an attitude because I asked if I could place the order over the telephone and come pick it up. Even if I am unable to do so, he could have made an exception since I do support this business and due to my job, I am unable to get the food any other way. I informed Jeremy that I am an MTA bus operator who was in the middle of his shift, and as an alternative solution, he said I could go to the drive-thru. Clearly, he was not listening to the fact that I am driving a bus.

I was so frustrated with my interaction with him, that I did not end the call in an appropriate manner, which is so unlike me, but at this point, my ire simply could not be contained.

At what point does a company that is so big on providing excellent customer service, allow a Manager to speak with a paying and business supporting customer (may I add since 2015), that the customer becomes so incensed, they end the call so ungraciously? This is not the type of service I expect from this...

Tldr: the location is terrible, they messed up my order, which caused me to drive an extra 15 minutes to try and get back to the resturant, they weren't exceptionally helpful when it came to correcting the issue. I'll be driving to another location if i ever feel like eating overly greasy chiken.

This is an awful location. Idk what they were thinking placing this resturant here. You can only get in one way. Which makes it so so difficult with all the traffic on that busy street. Food is mid. Typically chikfila is known for their above and beyond service. Im guessing these employees are burnt out or something. They gave me the wrong sauce even though it says the sauce i wanted on the bag. I had to drive all the way around and back through the heavy traffic. I asked if they could correct the issue. They told me i had to get iut of my car and go get it myself. Which under normal circumstances isn't a big deal. But their parking lot is so tiny. I told them i didn't want to, as I'm 8 months pregnant. But i was told that was the only way. So then i had to park in the tiniest spot. And waddle my way to the front of the store. At the window i had to wait a fair amount of time before getting assistance. In the end i got the correct sauce. Won't be going to this location ever again. Ill drive to a different one. But i don't see that happening any time soon. The food really isn't worth all this trouble...

If you’ve been to this location you know the logistics. I place my order at the drive through and am one car behind the window where they hand you the food. The lady in front of me apparently has some promotion but needs to download and app to do it. 5 minutes go by and I grab the attention of the employee standing outside the window handing food to the cars and I ask him hey man I just got a chicken sandwich and I need to be somewhere can this lady come you over to the right and finish this or pull to the left so I can get my sandwich and go. He respond to me in a rude tone “No! you need to stay right there.” Free more minutes to by while there is at least 10 cars behind me and he is still helping this lady download the app. I asked again hey man well what if I don’t want my my sandwich and just need to go. He begins to tell me well you’re stuck now” clearly the lane was wide enough for her to pull to the right or left and finish what she was doing. By this time I believe a manager in blue shirt comes out and instructs this employee to hand us our food. I ask so what now he goes you should back up and go around. I had to squeeze through a tight space. To get around. This is fast food isn’t the philosophy turn and burn? Or is the lady getting free items worth holding to the 10+ customers behind? Expectations arnt very high but he could have just spoken to me in the same respectable manner I...