Chipotle Mexican Grill — Restaurant in Los Angeles

I recently had the pleasure of dining at Chipotle, and I must say that the standout experience of my visit was the exceptional service provided by two of their employees, John and Brandon. From the moment I walked through the door, their enthusiasm and dedication to their work were palpable.

John greeted me with a warm smile and a genuine eagerness to assist me in crafting the perfect burrito bowl. His knowledge of the menu was impressive, and he patiently guided me through the various options, ensuring that my meal would be tailored to my preferences. He skillfully portioned each ingredient, never skimping on freshness or flavor.

Brandon, who was working alongside John, was equally impressive. His attention to detail was evident as he meticulously prepared my order, ensuring that every ingredient was distributed evenly and with care. What struck me most about Brandon was his unwavering commitment to cleanliness and hygiene throughout the food preparation process, which is especially important in today's health-conscious world.

What truly sets John and Brandon apart, however, is their teamwork and synergy. They seamlessly coordinated their efforts, creating a well-oiled machine that not only sped up the service but also enhanced the overall dining experience. Their camaraderie was infectious, and it was clear that they took immense pride in their roles at Chipotle.

In addition to their technical skills, both John and Brandon possessed excellent customer service skills. They engaged in friendly conversation, making me feel like a valued guest rather than just another customer passing through. Their professionalism and courtesy were remarkable, and they went above and beyond to ensure my satisfaction.

In conclusion, the outstanding service provided by Chipotle workers John and Brandon left a lasting impression on me. Their dedication to their craft, attention to detail, and exceptional teamwork transformed a simple dining experience into a memorable one. Chipotle is fortunate to have such dedicated and customer-oriented employees, and I look forward to returning to enjoy their exceptional...

I love Chipotle, however I have been to this location twice and both times has been wrong and I still have not gotten any compensation for it. Reached out to Chipotle about this and I have not gotten any response back. I don't like to sugarcoat things, so this might be a bit harsh. I will still go to Chipotle, but I don't think I will go to this location ever again.

03/17/22 - I ordered a bowl with the red sauce on the side through the app. I went to pick it up and didn't open it til I got home. When I got home and opened the bag, I received the wrong order (the bag had my name, but different person's entree". Not only that, but the sauce cup opened, and made a mess in the bag. I drove back to get my ordered, and it was remade. I also work at a restaurant, so I was very understanding of this first incident. I decided to give this location a second chance.

04/14/22 - Ordered 2 burrito bowls both with EXTRA steak and rice through the app again. First bowl, everything was correct, had the extra rice and steak I asked for. Second bowl, looked pretty disappointing. It did not have the extra steak and rice I had asked for. It even looked less. Was not worth the $14 i paid for. Maybe they could've ran out but I would've been fine with waiting if they were going to make more. I ordered through an app.

I understand people make mistakes, but we make mistakes so we can learn and improve. My second time going there was a disaster. I felt like I wasted my money on my second burrito bowl that I paid extra to get extra steak and rice. Only to get little to no steak and rice.

I reached out to customer service, and hope they reach back to...

Today 11/03/23 around 11:45am i went to get my food as i was in line the person next to me order 5-6 items and employee that was serving food not intentionally but dropped carne asada ( beef) in chickens almost 10-15 little chunks of beef in chicken. When my turn came I requested the employee if he can give me chicken from the back where they make online order as I don’t eat beef at all due to my allergies. He refused and said in rude way that their is no chicken in the back and mix the whole chicken with big spoon so technically beef got mixed in chicken ( SO WHOEVER GOT CHICKEN MEAL HAVE chances to find beef in their meal) . I eventually refused to complete my order as i get really bad allergies from beef because of that i have to leave the restaurant without any food. I been eating chipotle from last couple years from this location it never happened the employees before were so friendly and always made sure the standards are set and good customer service and it never happened but this act today was really upsetting and i have to leave without any food. It is really serious and upset because what if no one sees it what if someone else who have same allergies or maybe don’t eat beef because of their religious purpose’s because that employee mixed it fully into chicken rather then replacing it or something. That’s really unprofessional and not upto...