Chipotle Mexican Grill — Restaurant in Los Angeles

Literally the worst experience I’ve ever had with staff at any restaurant or fast food chain ever. I will never be returning to this location. The staff is generally rude and incompetent but I brush it off because I understand the stresses of working in the service industry but today was the last straw. They were mostly out of guacamole for my bowl so I said I would be fine to wait for another batch to be made. Instead she scrapes the bottom of the bin and hands me my bowl with the tiniest amount of old guacamole on it. That rubbed me the wrong way but I didn’t want to make it a big deal so I took the bowl and paid for it but said I’d like to come back when the fresh guac was made and get some more. I started eating and when I noticed fresh guac had been made I went up and asked for some more. The girl rolls her eyes at me and pushes a cup of guac at me like it’s the biggest inconvenience. I said thank you and then the young guy working (dark medium length hair, Hispanic) said “that will be $5” and I said that I just wanted a proper amount of fresh guac. And the guy and two female workers started laughing rudely at me and said I already had enough and I’d have to pay for more. I said never mind that’s fine and walked back towards my table. The guy said “OKAY BYEEEEE” in the rudest tone and the two girls (also dark hair, young, Hispanic) started laughing and whispering. I went back to my table and finished eating my food but the entire time I could hear them loudly making fun of me and talking and laughing. They weren’t even trying to hide it and I could tell they were intentionally being nasty and trying to hurt my feelings.

It was honestly the most bizarre experience. All over guacamole. I’m not sure what the work culture is like there but the staff is overtly rude, nasty, and incompetent and they don’t even try to hide it. I will never be returning to...

chipotle has SECURITY at this location ....awesome..... I advice the company to get more in their others stores if they think they need security in any of their stores I am just saying...... so i went to eat there in the afternoon and while i was eating homeless man walking in and he smells like badly.and one man walks toward the homeless man right way and out of nowhere he walks the homeless man outside it is like he knows him and kick him out because the homelsss man never came back and i guess he knows this homeless man and he knows what he do anyway everyone in the restaurant was looking like who was this guy that took the homeless man outside. and the man who took the homeless man outside came back inside and stood in the corner... and everyone was looking at him becuse i was looking too I was so curious who is this guy so after I finished my food I went to throw my food in the trash can near where the men he was standing. When I got there I asked him are you a security guard in here because I saw the badge on his waist and he answer me yes and I told him what company you work for and he said valley coast security services. Because I am can go on their website and put a review on what he did I was so happy. Because now I feel a lot better coming in to Chipotle and have a nice Meal without someone coming in and look in the trash and eat some leftover food or ask people for food which I had seen similar sutition somewhere else and i feel sorry for them but that's the life they chose. No hate...anyway I just want to say thank you to the security guard what he did because I was so excited I never thanked him after I left....

This is the worst Chipotle I've ever been to. I'm not gonna blame the workers cause there were only two on a Saturday afternoon at around 5pm. I'm guessing it's really on the manager.

One person was in the back, doing ALL the cooking and sorting things out back there. I could see that the counter space was a mess with all sorts of spilled foods. But can anyone blame that person? That person had no help!

And the other was doing everything up front by himself. He'd put on brand new surgical gloves, put together an order, then ring up the order for EACH individual customer in line, only to go back and put on a new pair of gloves for the next customer, and so on and so forth. It was the most inefficient thing I've ever seen at a Chipotle. And again, I don't think he's to blame. He was doing the best he could.

And because there was a line, the guy in the front had no time to clean the counter, so if you ordered a burrito, the edges of that burrito were going to soak up the sauces and debris (and bacteria) that had been sitting there for who knows how long? I felt compelled to order a bowl instead.

The food was decent enough, but it just felt so sad eating there, and I didn't feel that great eating from a place so poorly managed...