Free People — Local services in Los Angeles

Attention those with Returns-Keep Reading

Please note that this location ONLY ACCEPTS RETURNS PURCHASES MADE AT THIS Free People LOCATION (Ventura Blvd, Studio City) BE WARNED ANY OTHER RETURNS WILL BE REFUSED including items purchases on the website/app, or purchased from any other flagship store other than this location!

Sorry for the caps just want to make sure those who can benefit from this info will be drawn to see it in hopes to save you the time & money that I wasn’t! 🤞😊

To reiterate: PURCHASES MADE ANYWHERE ELSE INCLUDING ONLINE CAN NOT BE RETURNED AT THIS LOCATION! BUT CAN BE AT ANY OTHER BRICK & MORTER LOCATION!!

This happened to me exactly a week ago when my friend & I both went here with our returns made both online, & at a store location in Palm Springs, & we were both sent away told that their computer doesn’t allow returns except for items bought at their store. But don’t fret as not more than 2 miles down the road at the Riverside Dr. location they are more than happy to help you return items made at ANY Free People location as well as any online or app purchase you may have made (and if it’s more than 30 days they will happily provide you store credit too which was greatly appreciated in our case!)

As far as I can tell basically all the other Los Angeles locations also accept returns from purchases made at other stores, as well as from online purchases! Which makes this store the exception and not the rule as far as Free People stores & returns go.

I can’t fathom why this is, as I’m sure they’re all connected to the same network, so my best guess is that whoever set up the network configuration at this location must’ve missed the mark & doesn’t have their system connected to the main network & instead only the local one, which is a shame as they really should all be the same all around, as it was a real inconvenience Ubering to this location only to then have to Uber to the Riverside Drive location because this store, doesn’t have the same policy’s in place as the same store down the street.

I wanted to share this fact, as I just found out about it, & that’s coming from someone that shops at this store monthly! 4 stars because I absolutely love the items that I end up with & as well as the quality of the items & fabrics which are spot on, exactly what I’m looking for, every time!...

TLDR; Shop at literally any FP location other than this one and save yourself the disrespect and frustration.

I went to Free People this evening to make a return. As soon as I walked in the door, I was alone. I waited a solid 2 minutes in an empty shop as I waited for a store associate. Eventually, two ladies walked out together from the dressing room area. I got a very strange vibe from them, like they were annoyed that I was there and were also giving me fake smiles and pleasantry.

Once I was able to tell them that I was making a return, they asked me if it was from online or in-store. I told them it was from an in-store purchase and gave them my receipt, and they told me that they JUST got new scanners and it probably wouldn't scan my receipt from last month. (FYI I am well within the 30 day return window, so it wasn't a store policy issue.) They fake scanned my receipt in front of me, and told me that I'd unfortunately have to go to another location to make the return and thanked me for understanding as I left.

It was strange, BUT LET ME TELL YOU --

I went to a second Free People and saw THE SAME scanners at the register. I asked the sales associates if these were "the new" scanners, telling them that I was just sent over from the Studio City store because they couldn't scan my receipt. The two ladies at this location were incredibly helpful and compassionate, apologizing for the experience that I had and explaining that it's against store policy for Free People to refuse returns and that the scanners do, in fact, work and that I shouldn't have been sent away to drive all the way to another store.

I feel absolutely livid that Free People in Studio City lied to my face. Judging from many previous Yelp reviews, this has been a long-standing pattern at this location, providing crappy customer service and turning people away. I didn't get the names of the two girls with the attitude, but one was beach blonde, blue-eyed, wearing bright red lipstick and cowboy boots. The other particularly snarky one had a very thin frame, brown eyes, and a curly brunette shag haircut. I will not be returning to...

This is the best Free People I have experienced!!! I came in last Saturday to try on stuff for summer. I had an amazing experience from everyone on the full staff that day. They were very attentive of adding stuff to the fitting room, but most importantly when I was feeling very self conscious about an outfit I tried on and randomly put together, two of them really helped me with styling tips and giving me the confidence to wear something that was so new to me. Seriously, the best customer service I have had. It felt like a party in the fitting room. I used to work at a boutique over 10 years ago that used to sell items like Free People and similar designers. With that experience, I have very high standards on how I am treated as a customer and I truly have no notes. It was perfection. I felt like they were honest, relatable, and not overselling me at all. Since I have been on the other side, I understand what it's like when someone who is shopping alone needs another eye from the staff. Thank you team Studio City Free People for...