Dunkin' — Restaurant in Los Angeles

Came in this morning as I usually do, to pick up my Togo order that I did via the app.

Walked in, order wasn't ready. They noticed for the first time that I wasn't wearing a mask (God forbid) because I usually don't when walking in and out with my normal order.

Normally I walk in with no mask, grab my drink and donut and walk out no issues, today was different. Today they decided to slack on the pick up orders (my ticket + 3 others were sitting there) and told me without my mask on, they cannot hand me my drink. As I did not have a mask on me I simply just stood there and asked for a refund.

It took 9 minutes to refund my money. Another girl who was not part of the situation even made my order while I was waiting on the refund but wasn't allowed to hand it to me due to not having on a mask. So it's okay to stand in the establishment without a Mask for 9 minutes to wait for the refund, however handing me the coffee and donut isn't possible lol.

Needless to say, I'll just take my $ to Starbucks where I know the order will be ready for pickup and I can walk in and walk out without a mask quickly for my Togo order.

Unfortunate cause I do like dunkin, I'll just have to find a better one to visit or like I said, go...

I was discriminated against as solicitation. I'm not homeless been coming every morning to work using wifi. Today they decided to choose me specifically with security guard? Yet a homeless person sitting at the opposite end of the store. If you're looking for a place to stay 6 hours to work. Don't bother will report this to corporate. They then said I had to buy more in order to stay. Meanwhile a homeless person who hasn't spent anything isn't discriminated on. In fact when I came, there before i arrived. I've never been so offended and will take my business to starbucks. I spent at least $10 every visit. They didn't even bother escorting the homeless guy out. They say "but you've been here every day " .. OKAY?! And? I spent money every day too and even extra coffee.

Looked online and dunkin doesn't have a policy to boot people out at a certain time frame besides near closing hours. I was simply there working due to being close to my gym as well.

Sandra kicked me out for what? Being asian? Being thee daily this past week?

Outside of this, the music is loud like a club! Whoever owns this branch needs better management Sandra needs to get replaced.

Will look into...

First off I was a loyal fan of dunkin for years. After the experience I had with the "asst manager" I'm rethinking my loyalty. So first off, I came in, waited my turn walked up asked for a large iced coffee with hazelnut and mocha. Cashier told me they didn't have mocha, I said do you have chocolate syrup or something comparable? Mind you the day before I ordered the exact same drink. Cashier said no, we don't. I said did you guys run out because I just Doordashed this from here yesterday. AT that point she called in her manager.....I explained what I wanted..she looked me dead in the eye...and said we don't have mocha chocolate...I then said okay you know what just give me a large matcha iced, we don't have that...okay ice tea? Yeah we have that. Okay tried to pay with a 50. They wouldn't take it for payment. Dunkin you had two associates one of them a "manager" neither knew what mocha was and nothing was available....not...