Fatburger & Buffalo's Express — Restaurant in Los Angeles

Hello Google Family... ...let's start with my perception of 5 Stars:

1 Star ( Needs Immediate Attention ) 2 Stars ( Below Expectations ) 3 Stars ( Meets Expectations ) 4 Stars ( Above Expectations ) 5 Stars ( Exceptional )

Now with that out of the way, let's dig in!

I LOVE FOOD, and today I decided to go all out with a delicious FATBURGER.

Jumped in the car and headed over to FATBURGER Store #1102 on the South / East corner of Santa Monica & Sepulveda.

Much to my surprise the store was completely empty at 2:39pm.

Stepped up to the counter and went to town, ordering:

1 Large Burger Meal $14.35 No Relish Includes Drink Includes Fat Fries, Ordered Well Done

1 XXL Burger $11.75 ONLY Mayo & Extra Mayo ONLY Onion & Extra Onion ADD American Cheese $1.00 ADD Bacon $1.00

1 Onion Rings $5.10

Grand Total $39.36 with TAX

I'm totally cool with paying $39.36 for a delicious meal for two, but I must be living under a rock. $19.68 Check Average per person for fast food?

SERIOUSLY ! ! !

OK, well this is FATBURGER and I always enjoy their food.

Let's take a look at the pro's and con's based on today's visit.

PRO's •Both custom order burgers were made correctly. •Fat Fries were perfectly cooked, well done, not burnt.

However, my list of con's outweigh the pro's.

CON's •Both burgers were extremely overcooked. Health Department requires raw meat to reach a minimum internal temperature of 160°. Both burgers were extremely dry and crispy on the outside suggesting they were overcooked.

•When a customer orders extra extra onions & mayo, it would be expected there be a triple portion of the standard amount, this was not the case.

•Sure, I only paid $1.00 each for cheese and bacon on my burger, but you get one small piece of each. The store is so embarrassed of the portion size they hide it at the bottom of the burger where you can't notice you even have it.

•Though the pictures may not show the true color of my onion rings ordered, please believe they were severely undercooked to the point the batter was chewy.

ADDITIONAL CON's •I wouldn't say the staff nor husband and wife owner team is unfriendly, but they do not go out of their way to make you feel welcomed.

•This location has reduced their drink option's; therefore, I would make sure there is a flavor of your liking before ordering. Example, bring back brewed and fountain Iced Tea selections.

•Tip Box, SERIOUSLY? It seems it has become an excepted behavior to place tip boxes in places you wouldn't usually tip. In any of the other fast-food locations I have visited I HAVE NEVER seen a tip box, let alone one which measure's approximately 1' long by 8" high and 8" deep with a piece of blue painter's tape that reads "TIPS" written in Sharpie.

Is not $19.68 per person for burger and fries and/or onion rings enough?

Now you want to suggest a tip for basic service, limited drinks, overcooked burgers and undercooked onion rings?

NOT A CHANCE ! ! !

Before you say "why did you not mention this to management?" I did check my fries before leaving and was so happy they were cooked correctly, I didn't check the rest.

Should I need to check my order?

Generally speaking, with 30 years of experience in the Food & Beverage Industry I find myself to be on the lenient side when it comes to rating F&B outlets.

However, this FATBURGER location missed the mark at several points of service, and I simply can't let that go.

We all work hard for our money, and if national chains providing poor product and mediocre service can't get with the program we need to fight back by saying "this is not OK."

Like, it is not OK for you to continue raising prices in order for you to stay in business due to your actions of chasing off customers.

Remember, reward business operators who have earned your business by providing exceptional customer service, products and pricing...

...they deserve and have earned that feedback as well.

Until next time,...

OMG! I should have just read the reviews. Ditto on the experience here.

BEFORE I vent....just head to the Fatbuger on Wilshire by the Ross off Bundy. They will give you a proper Fatburger experience. I GOT YOU.

THE manager is racist. Period. You don't need to pretend you only speak Spanish when you speak perfect English, simply because you want to speak about the customer without them necessarily knowing what you are saying. Why? Why ? Everyone speaks English here at this location. To pretend you can't understand English but you are the manager is rightly strange.

NO AMBIANCE HERE. NONE. NO customer service skills or friendly staff. Dirty. Bathroom locked and unstocked. Dirty. No napkins and everything counted. But a tip button...for what? Lol

A cheese burger here shows a picture of cheese on each burger patty. You won't get that. You get this. My photo is a cheese burger meal for 25 bucks. Lol But don't expect the cheese. They told me.its like this everywhere, but I had just had one at the Wilshire location and had cheese on every layer.

These guys come to work to not want to be at work. If you want a job, this is not a spot for a kind person to work. They will beat you down if you are too nice here, I fear.

IF YOU DON'T LIKE YOUR JOB, JUST PICK A NEW ONE. LOL

AND the feeling of being a criminal is going to be the experience here in the end. Truly. Lol.

But hey, if you like to waste your time and money, be my guest.

The racist energy is strong here. And kindness doesn't come with the meal. And only one group of people are allowed to work here, it appears. They are not hiring anyone but one group. Sad. Hiring of all colors and kinds is the place for me. At least l like to feel like it's an American burger joint. At the least.

Lastly, these guys are slow.......and I mean slow. Wilshire and Bundy location moves so fast, and it was only two guys! Go see them work over there, and...

I had tried said location about a week ago, the waiting service at said time was very nice and respectful, However, on 10-12-2023, when I stopped at said location to get water, that an African American woman who I assume is the day manager to said fat burger yelled at me as I was getting water from the soda machine the woman yelled at me, as if I were stealing soda, that was the most rude and unprofessional behavior. Wherein when she had seen that I had in fact only got water. she continued to be loud and exceptionally rude. Where therein said woman stated you didn't ask anybody you have to ask, So just get your water and get out of here. That I can only compare said woman's disgruntled behavior to be that of an inherently racially Prejudicial woman. That herein it should be noted that I am a 59, year old physically disabled Man. That within the meaning of the American with Disabilities Act, and that I require the use of a walker to be ambulatory that I am an American man of Mexican descent. Who"s father was killed in the Vietnam war i.e., Army Ranger Staff Sgt, JESUS Arthur Muñoz, who proudly fought and died defending the democratic rights and Laws of this Country. That tomorrow I will attempt to contact the regional manager to said fat burger establishment. Where herein I contend that nobody deserves to be treated with such contempt and disdain. That such a disrespectful interaction behind ice water is absolutely...