FOOD — Restaurant in Los Angeles

DO NOT GO TO THIS RESTAURANT! May 8th, 2022, Mother's Day. My Wife was just there and treated so badly by the owner or manager, Judy. She was not acknowledged inside to order things to go after eating outside. They were rushing her to leave from her table outside and had only been there about 40mins, saying there was a mandate for only 1 hour, yet another table who had been there longer were not told that. When asked about it, she was not pleasant to my Wife, she made up excuses for her tone and reasoning. My Wife is one of the kindest people out there. A wait person who wasn't her wait person, came up to tell her they had to leave and my Wife explained she hadn't been there an hour; the waiter then told her that the manager told her to tell them to leave. Due to the question about their accrual of time, they said, "we will give you five more minutes". My Wife asked the table that came before them were you asked to leave due to this "mandate" and they said, "no", nor did they know about a 1 hour mandate. No signage. We respect the timeframes or rules of any place, but this feels like my Wife and friend were singled out. Really too bad they handled things like this. Back to John O'groats down the street or the French place across the street. We've always honored their timeframes and...

My friend and I frequent FOOD often after our Saturday morning walks. We have always been treated kindly. Today was such an exception, to the point of where I really haven’t been able to shake it off and I have to say something. We arrived shortly after it opened. We are quite aware of the signs posted on the doors stating that a host will be with you, please wait outside ( or something to that affect), but the sun and temperature were so hot, as were we, who would have thought it mattered considering the conditions. We walked in and were greeted with the following, “hello, didn’t you read the signs?” Unbelievable to say the least. We turned to leave and then were told in an incredibly curt way that someone will seat you in minute, you can stay inside. I was appalled. My friend and I did exchange words between ourselves about the treatment we just received and I’m sure the gentleman in question knew it. So, I guess we should not have been surprised at what we experienced next. We were treated so poorly by every single staff member who came to our table with the exception of one, and unfortunately, I don’t know her name. What the hell is wrong with people today? As much as I love the food at FOOD, I will never step foot in this...

I am still in shock of how rudely I was treated last week by the staff here. I called in an order for pickup, and arrived 30 minutes later to get my food.

They could not find my order, and the owner repeatedly questioned me and acted as if it was my fault that they couldn't find it. She brought out another employee to help me after having me wait 15 minutes. When he told me to come inside (not sure why this was necessary in the first place), I told him I was more comfortable speaking outside due to COVID. He, and the owner, audibly laughed at this right in front of me. He then told me very sarcastically that "the same people in there are the ones touching your food, but okay".

I am in awe of how disrespectful and judgmental the staff were. We are in a pandemic, how dare they laugh at me for not feeling comfortable coming inside and trying to keep myself and my family safe.

I waited another 10 minutes until the man found my order.

It is such a shame because they have great food, but I just cannot look past the rudeness and disrespect the staff showed me. I will not eat here again purely due to the attitudes of those...