Fresh Brothers Pizza Brentwood — Restaurant in Los Angeles

Really disappointed with my experience with Fresh Brothers. I needed the food to arrive by noon, so to be safe, I scheduled it for 11:45AM (they only had 15 minutes increments) and even placed the order the day before. At 11:04AM, I got a notification saying the food would be delivered at 11:35AM—way earlier than scheduled and a whole half an hour before I need it. I immediately called the store to ask if they could delay it closer to 11:45 or even noon. After some back and forth, they assured me they could keep it warm and hold the order.

Instead, at 11:29AM, I got a notification that the food had already been delivered—even earlier than what they initially said. If I wanted it before 11:30, I would’ve chosen that time slot! I called back, understandably upset. At this point, it felt like they completely brushed off my request—on two separate calls. Not only did they not hold the order, it arrived earlier than before I called.

All they could offer for the cold pizza and pasta was a coupon. I asked for a discount off the compromised order because this is a larger order than I would normally buy, but they refused. Just an awful customer experience. Stay away if you have guests counting on the food arriving on time such as during school's lunch hours as is in my case—because apparently, even ordering in advance and calling to confirm...

I usually love fresh brothers well… their pizza but this time I decided to get pizza and salad. BIG MISTAKE! I got the Greek salad and it is terrible! The chickpeas are hard, dry, and powdery which makes me think they must be old or something because I cook with chickpeas all the time and they never have this look nor texture. They put so many on the salad it took forever just to get the top layer off! (The picture doesn’t even show how many it was at the bottom ugh). Then the dressing that is usually thin and tasty for a Greek salad was thick like chunky and foggy. I thought maybe it’s just a different recipe but then I got a stomach ache… idk if this salad was sitting out or if they gave me something from the back of the fridge but it is horrible! I’m keeping my receipt just incase I get Really SICK! Fresh Brothers...

Mr. Goodman and Mr. Riddle,

I was just treated like trash for the second time in a week by a young (looks 19), brown-haired female employee at the Brentwood Fresh Brothers about the placement of my Covid mask. Manager Anthony knows her name. I HAD A MASK ON, BUT A MALE CUSTOMER AT A TABLE HAD NO MASK ON AND WASN'T HARASSED! I WAS!

I have previously seen Fresh Brothers Brentwood employees playing video games (including Anthony) and making pizza boxes WITH NO MASKS ON, YET I WEAR A MASK AT YOUR BRENTWOOD LOCATION AND AM TREATED LIKE GARBAGE BY THE YOUNG FEMALE EMPLOYEE. ANTHONY, TOO, TOLD ME TO PULL UP MY MASK TODAY. THAT WAS IT FOR ME!

I LEFT FRESH BROTHERS AND ORDERED FOOD NEXT DOOR WHERE I WAS TREATED WITH KINDNESS. FRESH BROTHERS LOST BUSINESS! KEEP HARASSING YOUR CUSTOMERS AND FRESH BROTHERS WILL BE OUT...