Health Nut — Restaurant in Los Angeles

The worst customer service experience! Esteban at the Van Nuys location needs a serious lesson in customer service and management.

I originally placed an order through Uber Eats for the Calabasas location. Without my permission or any notification, the app rerouted my order to the Van Nuys location. I only discovered this mistake when I went to pick up my food in Calabasas and was told it had been sent elsewhere.

When I called, Judit at Van Nuys told me to cancel the order and assured me that the manager would refund me the next day. The following day, I called and spoke to Esteban. He said he would contact Uber Eats and call me back with an update. That call never came.

When I followed up, Esteban falsely claimed that we had already spoken — which we absolutely had not. That kind of gaslighting is unacceptable. He then flat-out refused to issue my refund. I even offered to take a store credit since I frequently order from them, but he refused that as well.

Because of Esteban’s behavior, the Calabasas location just lost a loyal customer. I will never return to any of their locations. This is customer service at its...

I mainly want to compliment the staff from my visit on Wed, Aug 27 around 11:30am.

The girl who greeted me offered to take my order or let me use the screen—she was very friendly and helpful. When I had trouble with my card, the guy working jumped in right away. He was energetic, kind, and patient—no frustration at all, just eager to help, which I really appreciated.

The store design was beautiful too.

Later, I realized I didn’t get the juice I had ordered. I’d already walked home but noticed I’d been charged, so I went back. The same staff member immediately remembered me, looked up my order by name, apologized, and told me to grab a juice from the fridge. Problem solved in seconds.

On top of that, the food was fantastic—great taste, texture, and...

Compared to other salad focused restaurants, this is severely lacking. Assuming you accept the high prices, $16, you are still not getting what you paid for. The salads are iceberg lettuce, sliced cucumbers, carrots and sunflower seeds plus whatever item makes it "special". This is pathetic. Not only could you make this exact salad for $2 yourself, but go anywhere else but here and you can choose your type of green, add hot items like chickpeas, or sauteed peppers for example that will double your enjoyment instead of these bland salads. The sandwiches are equally boring in taste relying on the salad dressings to add flavor. If you enjoy a good salad or flavorful sandwich, do yourself a favor, and go...