Hilton Los Angeles Airport — Restaurant in Los Angeles

The Hilton name used to mean something, but apparently no longer. Good point first: 3-minute Uber ride from LAC, and most rooms have reasonable soundproofing, better if you bring earplugs Ok, sorry but that’s all the good I can think of. As for the bad: We pre-paid for our 5-night stay - a lot of money - just to have it out of the way, and got the cheaper rate by paying in full beforehand, though we took a chance with it being no refundable. Thankfully we were able to make it without a hiccup. So we were floored when the desk clerk upon checking in wasted no time telling us a $500 “hold” had just been placed on the credit card we’d used to pay for our room, to be taken off upon checkout, of course, and he hoped we enjoyed our stay! What?!? I’ve heard of holds before, but after prepaying in full, and for $500, and then getting home and it’s now 7 days after checking out and our $500 is nowhere to be found!?? In fact, we called the hotel, thinking we’d been outright robbed, especially disgusted that we’ve been forced into checking our bank balance every day to see if the magic &500 has reappeared, since it actually has made appearances 3 out of the past 5 business days, only to disappear by the following day! Upon calling the hotel yesterday, we were treated to a recording stating holds would be lifted within 7 to 10 business days. Lovely. They took it 7-10 seconds after we arrived, and forgot to inform us it was a requirement for our stay, or we definitely would never have booked, especially either the other problems we had with them! What a racket this enterprise has going! They have an in-house “gift shop” where we were forced to buy some essentials because a bag was lost by the airline for our weeklong stay. 2 pairs of plain no-show socks, $30; 3 tiny travel sizes of grooming essentials, $25; 1 mini tube of toothpaste, $5; small bag of popcorn, $6; Dodgers T-shirt, basic and cheap, $45, and a few other items to get us through a day and night till we could go shopping elsewhere, for a grand total of $164. Could have purchased the same things at a Walmart for under $60. First night here, we watched the Dodgers game in the hotel bar because it was blacked out in the LA area so unavailable on room TVs. We ordered one domestic can of beer and a whiskey and Coke on ice. Cost: $36 plus tip. 😳 We sipped them for the entire game. Yes, I know prices are high in LA, but have traveled a good bit, including New York, all the big cities in the U.S. and Europe, and I have never, ever seen such greed (and filth) in a hotel in my life. After check-in, exiting the elevator and walking down the ugliest rug ever sold to a hotel chain in the history of the hospitality industry, we opened our room door and the odor that assaulted us - hmmm — let’s just say the room smelled like a Febreeze bomb had gone off two weeks before and loved our room so much it decided to linger FOREVER. I just can’t find the words, folks, and I’m usually fairly good with them. Let’s talk potty. While the potty itself was functional, it was very low to the ground and about 50 years old, the shower had one speed, turbo, and the sink drain was stuck. I had to plunge my hand in the murky depths and remove the stopper every day to keep the water from filling up the sink. And it would have all by itself, because there was a leak in the faucet. You couldn’t stop it. We didn’t bother calling the desk because they wouldn’t help. AND we received a nice letter on Hilton letterhead slipped under the door every day of our stay informing us that the water would be cut off and “unavailable” due to maintenance issues. Well, that’s unfortunate, isn’t it? Put quite a crimp in a few of our plans. The towels, cheap & rough. This post has gone on too long so I won’t say anything else, I’ve taken up too much of your time. I don’t believe I’ve ever written a review this long, but then again, I’ve never had a hotel experience this bad before either. Anything I can do to save someone from going through this financial and emotional disaster is...

We expected a higher level from Hilton. While the hotel looked very good from the outside, in the lobby and in the restaurant, the rooms themselves did not impress. We returned the car at a nearby rental company at 11:00 am, so we were free after 12:00 pm. Check-in at the Hilton began at 3:00 p.m. The gentleman at the front desk offered us the opportunity to check in early for $40 (!). In the end, we got a room before 14:00 at no extra cost. There were a lot of people sitting in the lobby, waiting for the opportunity to check in, as well as for the shuttle bus that circulated between the airport and the hotel.

The lobby was spacious with plenty of seating, although there were still not enough for everyone. Public bathrooms very neat and clean, as was the entire first floor. Here one could feel the high quality of the hotel.

A plus was the 6 elevators, which worked on the basis of entering the desired floor and the algorithm assigned a particular elevator for each guest and information appeared on the display with instructions on which elevator to use.

There were several vending machines on each floor, most of which did not work. To our detriment, the ice machine right next to our room was in working order. Because of this, we had noise in the room from time to time as ice fell into cups.

The rooms, although spacious, were not the largest. Above all, the refrigerator was missing! The walls both in the rooms and in the bathrooms were asking to be repainted. You can see that the rooms have not undergone renovation for years.

No USB charging outlets, so we were forced to buy an adapter, which incurred additional costs. USB outlets are pretty much standard these days.

Bathrooms very small, but equipped with everything we needed.

The pool is also tiny for such a large hotel. We tried twice to get on the sunbeds, but there was not the slightest chance.

The hotel had at least two "courtyards" where people went out to smoke a cigarette, sit and even do yoga at 5am!

We had a view of two landing approaches, so you could get a glimpse of any kind of aircraft.

The cafeteria, although very nice, did not impress with an unusually wide selection of dishes. Standard American breakfasts, including scrambled eggs, sausages, bacon, hard-boiled eggs, ham, cheese, vegetables, yogurt, etc. Coffee was brought by waiters, and a lady checked to see if we had vouchers before entering the cafeteria.

There was a small restaurant on the other side, as an alternative, and a coffee shop right next door. By the reception desk there was a small store with souvenirs and the most necessary accessories. However, the prices were terribly exorbitant. An adapter for an outlet cost about 30USD.

The hotel itself charges a deposit of 100USD, so you need to be prepared for this. Nevertheless, this strange procedure is rather standard in the US.

The downside is the long line of people for the shuttle bus and the equally long wait for the shuttle bus to pull up. We left 3h before the scheduled departure. We waited for the shuttle for almost 1h, eventually ordering and paying $30 for Lyft.

That is, in addition to the $250 for the night, there was the cost of a $30 outlet and $30 for transportation to the airport.

The hotel is far too expensive for the quality of the rooms. Additional costs for a power adapter and transportation to the airport, which...

Worst Hilton Experience Yet!

As Hilton Honors members, we were extremely disappointed with the overall experience during our stay.

It began with the issue of our original booking. We specifically reserved a 2 Double Beds Runway View room because it's a rare opportunity for us to enjoy such a view, and we wanted to make the most of it. Upon check-in, however, we were given a room with no view at all. Exhausted from a long flight and eager to rest, we requested to be transferred to the correct room we had booked. Instead, we were moved to a 1 King Bed room—still not what we reserved.

After expressing our concerns, we were told we'd be transferred to the correct room the next day and were given a breakfast voucher as compensation. While this gesture was appreciated, the situation worsened when the requested rollaway bed took over an hour to arrive—two hours after check-in—despite the hotel being aware of their failure to provide the two beds we had booked. That was how our first night went, far from the pleasant stay we were expecting.

The following day, we were asked to wait while our originally requested room was "prepared," wasting a large part of our first day—time we had planned to use exploring downtown. In the late afternoon, we were called and moved again, only to find that this new room still didn’t have the promised runway view. We contacted the front desk once more, and instead of an apology or genuine concern, we were met with the dismissive response: "What view are you specifically looking for? What do you want me to do?"—a shocking example of poor customer service from a hotel that prides itself on quality and comfort.

Eventually, we were moved for the fourth time to a room on the 6th floor with a partial view of planes landing, but still not the runway view we had booked. At this point, completely frustrated and drained from moving with our six pieces of luggage, we firmly stated that the situation was unacceptable. Finally, after five transfers, we were given the correct room.

As if that weren’t enough, we had requested a refrigerator in advance of our booking, as my companion needed it to store medication. We even followed up via phone to confirm it would be in the room. Upon arrival, we were told a refrigerator wasn’t included and would require an additional charge—something we were never informed of, and frankly, quite surprising for a Hilton property. Eventually, the front desk agreed to waive the charge “as a courtesy” due to all the inconvenience we had experienced. However, throughout our 6-day stay, no refrigerator was ever delivered, and we had to find our own solution to the medication issue.

Furthermore, we were surprised to find that basic amenities like water and toothbrushes were not readily available in the room. When we called to request them, we were told to pick them up at the front desk. Again—really?

All in all, this stay was a complete disappointment. I am leaving a 1-star review, and if I could give zero stars, I absolutely would. Hilton promises a quality experience, but this was the opposite—from poor communication and multiple room transfers to unmet medical needs and a dismissive attitude from staff. I sincerely hope the hotel takes this feedback seriously and actually improves, rather than responding with the usual scripted apologies...