Il Giardino Ristorante — Restaurant in Los Angeles

I really wanted to love this place because the food itself is good, but my experiences here have made me question the overall quality control and customer service.

The first issue I had was finding hair in my food. Mistakes happen, and I appreciated that they remade my plate without argument. However, they never offered any further accommodation or apology beyond that, which I found disappointing. A simple gesture, like a discount or even just an acknowledgment beyond remaking the food, would have gone a long way.

The second issue came when I watched an employee drag a rag through my food while cleaning another plate. Again, they remade my food without argument, which I appreciate, but the fact that I had to point it out is concerning. Proper food handling should be a priority.

On another visit, I saw fresh bread being brought out. When it was my turn to get bread, the employee tried to give me the old bread instead. When I politely asked for the fresh bread, his demeanor completely changed, and he looked at me like I was being difficult. This was frustrating because he had given me great service before, so seeing his attitude shift just because I asked for fresh bread was disappointing. Why give customers old bread when fresh bread is right there?

Then, on my most recent visit, I noticed poor management involvement. The manager stood around watching while the cashier handled a growing line of customers alone, even though there were two registers he could have helped with. If you see your staff struggling, why not assist?

Lastly, the manager’s response to the hair incident rubbed me the wrong way. Instead of taking the situation seriously, he made a joke about which cook’s hair it might have been. When a customer is already being patient about an issue like that, the last thing they need is an inappropriate joke about it.

Overall, I like the food, but I don’t trust the handling of it, and the inconsistent service and management leave a bad taste in my mouth. If they tighten up on food safety and customer care, I would love to keep coming back, but right now,...

Delicious! The restaurant is decorative open Modern fashion. The owners are delightful. They recommended dishes to me and informed me that that I could order, pretty much to my liking, anything from the menu and modify it.

I got 2 pasta dishes to go the total is 17.xx. What a great deal for any Italian restaurant, let alone one of this quality. It is a steal. Pasta dishes come with two pieces of focaccia bread.

The kitchen is open to watch the chef's create Masterpiece after masterpiece. I ordered fresh tagliatelle and I saw that fresh tubes of rigatoni we're being worked on at the counter. My meals were already under 6 minutes, as the pasta is fresh.

Damn that pasta is delicious. Al Dente to perfection. Bolognese sauce was Perfection, the tomato taste to it was delicious. Comes with a side of parmesean cheese. There's absolutely no need to season it with salt or pepper. It is that good. The portions are generous. 2 meals for me.

I can't wait come back and try another dish. I definitely recommend this place for a fresh, authentic, budget friendly...

I visited this specific location, today 4/25 at 5:39pm. I ordered takeout pink penne with broccoli. I opened my food when I got to work and noticed not just one … but MULTIPLE bugs all throughout my broccoli. I immediately and respectfully went to get a refund. The manager was UNAPOLOGETIC and extremely rude and disrespectful.. insinuating that I lied about having bugs in my food, AFTER showing them photos, AND I even brought the food back for them to see themselves. The manager began to accuse me of having opened my food outside even after I explained multiple times, that i opened it INDOORS at my job. He still refused to issue an apology at the very LEAST . I did get my refund but that is not enough. I contacted LA County public health. This is unacceptable and no one should ever be treated the way I was mistreated at this establishment. Extremely disappointed in not only the unsanitary food , but the lack of proper customer service from the manager. 0/10...