Softies Burger - USC Village — Restaurant in Los Angeles

I went there on July, Sunday 27th. I bought a chopped cheese sandwich. I waited 43 minutes and my order was still not made, so I asked them how long more, and he said there are a few order before mine and the other girl offered me an orange juice to wait and the guy offered me a refund and I was about to take the refund when they gave me a “sandwich,” at home I was so hungry that I ate the first half without noticing that it was the WRONG order! They chopped off a burger and placed it inside a hot dog bun, NO CHEESE, and almost nothing else in there! That is not worth $17 especially after waiting 43 mins. Yeah, I timed it and wasn’t even crowded. Very frustrated and angry about this experience. I don’t know if they treated me like this because I’m not a student or why....

Been following softies since the smorg days and was really excited to make the trip and finally visit the brick and mortar. I had high expectations and was disappointed that the vibe was not quite what I was expecting. I know everyone has bad days but I wish the customer service had been a bit more helpful and more welcoming. Cashier was cold and almost felt bothered when taking my order which kinda made it feel like a very McDonalds experience. I do however know everyone has bad days. Overall food was solid but dont forget to add and will definitely be back to give softies...

Softies totally lived up to the hype! We tried The Cali, The Aji, and the Crispy Shroom — all solid, but The Aji was the winner with that jalapeño and aioli combo 🔥. Definitely recommend the double patty on the Shroom for a better balance. Loaded tots (Aji style) were a must, and the Orange Bang + Limonada combo hit the spot!

Even during a hectic lunch rush and a tech hiccup, the staff was friendly, calm, and on top of it all. Clean space, great energy, and bonus points for the pet-friendly patio....