Cozy cocina plating up pupusas & comforting Salvadoran fare in a no-frills, strip-mall setup.
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Well I ordered through DoorDash 2 caldos de gallina and they were pure salt also the rice was salty, as you can see I don’t even know why the caldo looks like that, the vegetables were kinda squished, It was my first time ordering here and also it was a gift for my parents 🫠🫠🫠 They ended up throwing it away I spoke with Alex the owner to give some comments about the food I was like can I get a refund or how can I get a credit, I spent over 55$ on the food and he told me that he will give me a refund of 20$ only I was like ok, I wasn’t gonna fight for my money back I ended up contacting door dash customer service and tell them about my experience with this restaurant, and yeah they helped me 😊 Would I order food from this restaurant again?? Definitely NO!!! I WAS JUST GIVING MY OPINION ALEX BECAUSE MY OPINION MATTER SORRY ABOUT THAT, and also if want to make a big deal because your food was over salty GO AHEAD! I really don’t care, I said door dash helped me because I paid for door dash every year! Soooooo why it bothers you my amigo Si no hubiera tenido door dash ni los 20$ me hubieras regresado! Quote of the day Alex MAS HONESTIDAD + NEGOCIO SUCCESSFULL 🤗 Have a...
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My family and I came from the Central Valley ( 4 drive) just because I saw a video of the owner on tiktok plus I was reading the good reviews but I regret it. I’m at home sick with because of this!! ( maybe for the things that I saw as well) Supposedly the WiFi was not working that day and all the payments were cash so the manager was handling it and handling the food without washing the hands, yes he was touching the food directly. Plus I see him licking his hand while his prepared the food again without washing the hands. Come on during Covid time and you doing this?? I’ve tried to contact the owner about this before I post my review but he doesn’t care at all. I know a lot of people going to say stay home then!! But that’s why we chose a restaurant and no street food. But if the manager does this things when the customers are watching, imagine what he will do when nobody is watching him? Alex Navarrete keep eyes on your employees, can be worse...
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Food is OK but the COUNTER service is absolutely atrocious. I asked for Vegan Pupusas which they have on the menu stating NO CHEESE and the man taking the order ARGUED with me that they cannot make those without cheese. And I pointed it out on their own menu and he was like, I'LL ASK IF THEY CAN DO IT. How are you going to ask if they can do something that is on your menu?
Then I wanted some Yucca fritas but they only had an appetizer that included chicharrones for $11. I asked if they had just a side of yucca fritas. He said yes but when it came time to ring me up he rang me up for the app for the full amount out of the order with chicharrones. When I asked him why he told me they don't have a side order they just gave me a lot more yucca. So he lied. If he would have just told me that I wouldn't have ordered them.
STAY FAR AWAY
EDIT: Owner response justifies all the reviews of terrible service...
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