Vermont Outlet True Value: Home Improvement Center — Local services in Los Angeles

I strongly don't recommend going to this hardware store. I went on a Saturday afternoon to have 2 windows screen made.In advance,I told the guy in the front desk, if he garantee me they do professional work. Very madly he responded YES! I told this guy that I just don't want to come back twice, fight traffic and that it happened to me in the past before. So I gave him my screen dimensions. He told me to pick them up at 4 pm on same Saturday. I gave them plenty of time and pick them up on Monday afternoon. So I went in to the store and on one screen the measurements were wrong and the 2 creens were Bend badly.I found out that this guy in the front desk happened to be the store owner. He is a rude miserable white guy, bald headed and with a temper. He tried to convinced me that the screens can be force push in onto the window. I told him, that's not Professional work you do,as you told me on Saturday. I told this old man, " you lied to me " very mad, he POINTED HIS FINGER on me and told me, don't call me a LIER and GET THE "F" out of my store. He immediately gave me a refund without telling me He could fix the screens! One of his employees tried to pick up a fight with me. This Employee is a tall, young and fat Hispanic guy. Also a Hispanic old female employee told me I could force in the screens on the windows. This lady is a manager. From the background, I heard a young worker saying, that's why I don't like to work on the window department. To me, it seems this old miserable store owner have all his employees intimidated !! It's also hard to...

I have shopped here off and on since I moved to the area in 1990. The owner, Ron, also manages the store and is always available to help customers personally. The other staff are all good people too and enjoy one another, which makes buying from them that much more pleasant. (stark comparison to a Harbor Freight hardware store in Arcadia, where the cashier and another store clerk visibly and audibly did not want to be there... and the attitude was reflected in their treatment of customers)

Whether I was a kid out of college trying to repair a toilet, or a new husband trying to install window screens and blinds, or a new father babyproofing my apartment, or a semi-pro contractor helping to build a house, at every stage these guys have had the answers (and almost always the stuff) I needed.

Can't recommend them highly enough. if you want to support family-owned small businesses, or local businesses, or businesses that are a positive influence on their community-- shop here.

(and no, I am not and have never worked for Ron! He doesn't even know I'm giving him props. Be sure to tease Blanca about something (anything) next time...

My husband took in a window frame which I broke the glass on Sunday morning. He was told it would be ready by 4pm. I go pick it up only to be told it was not ready, and that would be ready the next day. I rush over after work again to only be told it was still not fixed. One of the salesperson (with an attitude) tells me he had called and left a message for my husband but that we never returned the call. Basically blaming it on us for not checking our messages and not returning the call. They bring the window out with the glass in place and tell me the rubber part of it is not fitting well. Why would they even try to fix a window if they can’t do it. One of the cashiers even tells another customer that she is waiting on the employee but that he always goes to the back and does nothing to help when it comes to things that become his fault. To be more specific she said (se va para atrás a hacerse pendejo) Very...