Mi Carbonero #2

Clearly someone needs to let this business know about yelp and google reviews. They need help! All the giant signs in the window do not work if the service sucks!

I have looked at other reviews on Yelp and they are dead on...No service and the wait is sooooooooooooooooooooooo long. We came into the restaurant at about 4:00pm and it was empty! No ONE! We ordered at the counter as there was only one staff person in the room and she was standing at the cash register. She did not engage us or tell us anything about how the restaurant works. We looked confusingly at the menu and asked questions as we ordered.

With our in-house order, I asked for two glasses of water with ice but we were served 2 bottles of water which we were charged (we do not like wasting plastic with bottled water). We ordered tacos al a carte, Bistec, and a Pupusa. We asked for a couple of substitutions...the tacos...I only wanted one but it is mandatory to order two, they offer beef and chicken. I asked if I could have one of each...Nope! Not ALLOWED. Again, NO SUBSTITUTIONS! That sucks! The sign for the Pupusas show 3 on a plate but the actual order is for one. Each pupusa is $3.75 (which is worth the price but the picture advertising in the restaurant is misleading) but they do have a nice variety of choices for the Pupusa's. I ordered the cheese and jalapeno.

It took 35 minutes for the food to arrive...with no one in the restaurant! My husband was moments away from walking out (another note to the restaurant...you might want to collect the bill up front as I am sure others will walk out without paying, which we could have). No chips and salsa on the table, not anything to keep you happy before your long awaited food arrives, the bottled water came out first but after that, no service of any kind!

The food however is very good! It's so sad because this could be a slamming restaurant. I can only assume that the take-out orders are keeping them afloat but why pay for the Brick & Mortor if you are not going to service your in-house customers? The Pupusa was excellent, the bistec had a delicious flavor (the beef was a little chewy but forgivable), the tacos were good and all the tortillas were yummy.

It's time to start reading your reviews!