Mucho Mas — Restaurant in Los Angeles

It's official!! their customer service has officially gone down the drain...worst service I've received there.... Did you guys get rid of all your good waiters??? I was with a party of 4 & we were not even acknowledge by our waiter the bust boy had to take our drinks order.. Then when she finally notice us after 15mins of us waiting for someone?? She doesn't greet us and is rude & ask what we wanted... ?? Fine i let it go...i get food service requires a lot.. Specially when your busy & have alot of customers but they didn't!! Anyway we gave her our order... Never once did she checked on us to see if we needed anything or refills on drinks .. It was about 45mins after we had ordered & i asked the bust boy if the food would be long? I had my kids with me & were getting ancy because they were hungry... So he got our waiter & when she came by she said the food would be out soon.. Not even 5mins went by and she came back with food for 2 people... Then she said that the kids food was coming up... When i got my food my guacamole was disgusting... Was old & brown.... The pico de gallo was nasty... I couldn't eat it!! After waiting another 15min for my kids to get their food.. I was sooo upset i asked to please give me fresh guacamole... But she failed to do so.. So insted she brought me avacado slices.. Not the same as guacamole?? i ate as much as i could given whatever they wanted to serve me because even then she got my food order wrong!!... I didnt put a complain because i just wanted to leave i was so upset... I just simply didnt tip for the horrible service .. & I really shouldn't have paid for anyting that was...

I’ve lived in the neighborhood a long time and always pass by here today I decided to try it because really I didn’t feel like waiting in a long salsa and beer line. 1st let me say that I’ve never heard ANY restaurant ( and I go to many) say you can only partake in happy hour if you sit at the bar. If it’s hapoy hour it’s happy hour wherever you are in the restaurant. Very interesting... was charged $11 for a margarita at 5 in the evening and got absolutely no buzz and I’m a one hitter quitter with drinks it only takes one so either they just watered it down or didn’t put any liquor in it either way it was terrible I was going to say something but didn’t have the energy today and I’m usually pretty good about letting management know.. There were gnats flying over us... and we were inside! Food was flavorless but the portions were good. waiter was nice. I’ve never been to any Mexican restaurant where I don’t like the chips and salsa I don’t get the good reviews either people don’t know good food or or just scared to branch out.Maybethrur food used to be good a friend said it was but their menu ,food and ambiance seems to cater towards the older set I mean it is Burbank. I feel really slighted in terms of the happy hour situation.never again ill just...

I always start my Mexican food reviews with their chips and salsa. Yes, they are complimentary when you sit! As silly as it sounds, some restaurants only give you chips and salsa upon request, and worse, charge for them. So, this is very important to me. The chips themselves are dry (not greasy) and the salsa is more of a chunky tomato or pico de gallo type. Not very spicy. This might actually be more of a plus, I've been to places where the salsa is too spicy and some of my friends that I'm with can't enjoy. For my main dish I had a tostada. The shell was a little greasy and very flaky (which I loved). I can also tell that everything was prepared fresh being that the warms were warm (chicken, beans) and the colds were cold (lettuce, sour cream). The restaurant is by no means fancy but it's also very well taken care of. Staff was very nice, my water was constantly being refilled, and food came out prompt. There is an outside eating area as well as an inside area. On the west side of the restaurant, there is a bar if you just fill like stopping in for a drink. Overall great place right on the border of Burbank and North Hollywood. Food isn't pricey but could be a little cheaper. I've never had to wait during the weekday which is...