Numero Uno Pizza — Restaurant in Los Angeles

Poor attention to detail, will miss items completely, beware.

I really wish I could rate this place higher as I love their pizza especially with that sweet dough. The service is generally awful though.

I really hate when restaurants take in 3rd party delivery orders and treat them like garbage. I had ordered 5 items of all different categories, and the only two things which came out right were the pizza and the bread puffs.

This is not acceptable. A restaurant should deliver every menu item as best they can but unfortunately this place does not care to do that.

One of the items I ordered was spaghetti with meat sauce and I added a note asking for extra sauce as I like my spaghetti really wet. I received a big portion of noodles which had maybe 2 tablespoons of sauce on it. When you mixed it, the noodles were hardly coated with sauce. I had to heat up some marinara to add to the spaghetti in order to be able to even eat it.

Now I get it, this is a pizza place, I should not be judging them based on their pasta presentation. Now think about this for a second: when YOU make spaghetti at home and serve it to your family, you THINK about how much sauce to use, because you have eyes and can judge what is going to be enjoyable to eat etc. The person who prepared my spaghetti at Numero Uno did not even BOTHER to consider whether or not the dish was put together at all.

It is absolutely disgusting that a person would make such a simple mistake like this, and makes me think that the people preparing my meal just do not care how it is taken in by the end customer.

Some other notes about my order: The cold cut sandwich was put on this awful grainy bread. I do not suggest ordering this sandwich unless you enjoy eating a cold cut sandwich essentially put onto a giant hot dog bun. Terrible. I ended up eating the meat and giving the bread to my chickens. It just wasn't enjoyable to eat the bread at all.

They completely forgot to include my tiramisu with my order. Or maybe they didn't have it? I will never know because no one bothered to try to contact me about this, so I assume they just forgot it.

This business will not be receiving my patronage ever again. There are other Numero Uno franchises in Los Angeles which I have never had issues like this with, as well there are a multitude of better pizza places in general in Los Angeles.

I suggest anyone who has read this far to simply NOT give this place your business. Judging but their rating and the reviews, it seems that this place is likely to never recover and honestly does not belong to be in business at all due to their gross disregard for providing good food and service as well as their...

I order from this numero uno at least once a week because my kids love the pizza there. Today if I could give a double negative for customer service and satisfaction I would! I went in tonight to order my food and the man taking my order behaved as if he didn’t understand what I was asking for. I ordered a large pizza and at first an order of wings. Before he completed the order I looked at the menu again and asked for him to please change the order because i decided I wanted pasta instead of the wings. He asked if I wanted chicken on my pasta and which costs $4 extra. I then repeated myself and said please make sure you take the wings off, I do not want them. He proceeds to add everything up. I then notice once he has my card the the bill is over $40, now keep in mind I’ve already handed him my debit card and I’m asking him why it’s $41. He literally says nothing. So I’m thinking ok maybe the receipt will be itemized. Nope just the amount. So I ring the bell and try to yell without being disruptive excuse me to get his Attention. He ignores me. I stand at the window for 5 minutes saying excuse me again he ignores me. When he brings out my food he has the chicken wings. So I then say I asked you to take the wings off, no wonder my bill is over $40. Again he gives me the blank stare. I say it again. He then replies you said you wanted wings, to which I reply I asked you to cancel the wings and give me pasta instead. So he ignores everything I’m saying. I then ask for the manager twice on the 3rd time me asking for the manager he with an attitude says he’s not here and shoves the food in my direction as if he has this attitude of oh well too bad. It’s really the lack of customer service. At this point I will not be spending my money there anymore, I will make sure to let my family and friends who order from that location to not order from there also. He could’ve at least apologized for the mistake, he simply didn’t care....

hair in the pizza!!! this was the worst experience I have ever had at any restaurant in my life. I came in to this restaurant with my kids and from the start it was an unpleasant experience. we walked in and there was no one tending the place. There was only one customer there. My kids really wanted pizza so we decided to wait. we rang a bell for more than 5 min and finally an angry looking hispanic man showed up and said I was ringing the wrong bell. He told us to sit anywhere and took our order. Apparently he was the waiter and cook and cashier for the day. about 10 minutes later a middle eastern man showed up. I asked if he was the owner and in a very rude manner he said "no" " some white people are the owners" he said. I asked if he was the manager he said "no" he never told me who he was but went into the kitchen and when my pizzas were done he brought them to me. I gave my daughter a slice and before she could take a bite I noticed there was a hair on the pizza. I called that (Middle eastern man) and told him that there was a hair on the pizza. He got very angry, took the pizza and looked at it and said I was lying. He said "there is no hair, there is no hair" I pointed at the hair and he said "well I don't know where the hair came from but it didn't come from the cook or me" implying that I had put the hair on the pizza. I said "what sort of service is this? He Said "you are a complainer from the beginning you started asking questions. If I am the owner or the manager" If you don't want the pizza leave" I immediately took my kids and left that place. I feel bad for the owners of this place. Having employees like those two is the best way to...