Panda Express — Restaurant in Los Angeles

I usually order a family meal every 2 weeks or so and I always need to wait for a menu item to be cooked at this specific location. Never had an issue waiting for my food to be freshly cooked! Visited this location on 02/16/22 at 9.20 pm. The girl behind the counter rudely said “You must choose from what’s left here in the trays. We need to sell it before closing” What an ultimatum when you don’t have the items that I want! 40 minutes before closing! There were literally few pieces of honey sesame chicken, a tray of old and very dry looking teriyaki chicken, a little orange chicken, little chow mein. I nicely said that I am ordering a family meal, I don’t see what I like and the poor assortment can’t even fill up my family boxes. The girl behind the counter continued with her rude attitude saying “Then you gotta wait 10 min”. I didn’t mind. Told her what my 3 sides were and moved to the side patiently waiting for my food to be prepared. After 10 min or so this same girl filled my boxes and pushed them to the side. Didn’t bother bagging them and giving them to me (they were already paid). Instead, she took another customer that came way after me, help him with his food choice and checked him out, while I was patiently waiting for my food to be bagged. Finally she decided that she has time now to give me my food! Didn’t ask if I needed plates or any extra sauce! When I politely asked for plates, she gave me an attitude again like I am doing something wrong! When I came home and finally decided to enjoy my food the family boxes were not filled up like they normally do! This was the last drop! My husband and I called the manager the following day. We explained what I went through and what we got in the end - some half way filled food that I needed to beg to be cooked! The manager promised to review the cameras and asked for us to bring the receipt next time we visit the location. The visit was today and I had a horrible experience again! I was yelled by the same manager who was not on site, but they called him! He is the GM of this location and the one in the mall. I was accused of lying that my boxes were not filled enough and that my problem was quoting “Madam, you didn’t want to wait, this was your problem”. No Mr. General Manager, my problem was not the wait time! My problem was and is the fact that you have rude employees that want to argue with you about doing their job! Cooking a meal that I am paying for, and FYI there were so many people coming after me pass 9.30 pm that for sure your food was not going to go to waste! The GM was willing to give me 2 plates at no charge. When I told him that I don’t order plates and the issue was with a family meal, he continued arguing with me. I don’t want your free plates mister, I can afford paying for my food! If you are willing to adjust the price on my order as a courtesy, please don’t argue with me and don’t make me get something that I don’t usually order! Plain and simple! I want to spend my money without poor customer service and begging for food to be cooked! Two plates as a courtesy against a family meal - should be an easy math, add and subtract! It is not a rocket science how to calculate the adjusted price! Instead of giving me the Family meal price adjusted down with the price of two plates, in the end I was charged the price of two plates for a family meal! I have no words! Wasted my time and was called a...

Complete incompetence. This is how it went. We had 4 orders after they got half of our orders the employees switched shift and the new person named Johanna was gonna take rest of our order. She simply put away our four orders and made us wait more than 25 mins so they can make more orange chicken for us. After 25 mins when orange chicken came in. She started to give the orange chicken to people who came after me. I said I want orange chicken and been waiting for ever. And asked for manager.

She said she is the manager. She simply ignored us and gave all the orange chicken away to people after us. And told us mockingly" oh we ran out of orange chicken and smiled" We left after 35 mins of waiting for an incompetent manager.

Thank you Panda Express. Great...

It says I went to panda 4 years ago and I just went there a few days ago. My father showed me something many years ago that if you flip over their receipt and you call in you will get a special number that she can write down and you can get you 3rd item for free I mean it's like 2 days of food for the price of one. I like panda there's even a drive-through up on Roscoe West of Van nuys boulevard on the North side and it saves the time of getting out and doing all that even though they have a very good size parking lot but I'm very often just wanting to drive-through and go home. Different locations have different food... Quality wise and cooking wise. If you go to one you don't care for go to another 1 and the drive-through 1 on Roscoe always...