Papa Johns Pizza — Restaurant in Los Angeles

This store in general is managed in a horrible way. I have been a customer of Papa John's for the last 6 years. I placed an order today with them and when the Order arrived at the front door my 3 years unvaccinated daughter was at the front door too. To keep her safe I just requested the delivery guy to please deliver the Pizza at the garage instead. He totally refused to it and started showing an attitude that and said "if you want to take the order take it here else no, I am not getting it to the garage". I told him again that my daughter is here please deliver it to the garage. He totally refused and he put the pizza down on the floor where he was standing and left angry. This was a horrible experience. I called the store to complain about it and the store manager is bigger unprofessional guy, he told me if I did not put it on the order where to deliver they cannot deliver it to the garage. I told him that the garage is just 20 steps from the main door and I requested just to keep my 3 year old safe. He said he does not care about it and told me that next time when I order I need to be specific. I told him that Papa John's just lost a long time customer and that I will take my business elsewhere and he said he doesn't care either for that. Such horrible...

Ordered two thin crust pizzas for delivery on Valentine’s Day. An hour later I received two heart-shaped, burnt-to-a-crisp pizzas my kids couldn’t eat if their teeth were made of titanium. Fair. Bad pizza. It happens. So we called to ask they replace the pizzas that were at least HALF way up to Papa John’s standards. “No. Were busy. You just don’t want to eat them.” What a horrible experience on the phone. So I drove the pizzas back to the location to show them their product was garbage but the lack of concern for delivering a satisfactory service (in the form of something at least edible) was sickening. Enough to make Shaq call the General. No replacement pizzas. No consideration. No refund.

Bad food. Worse service. Papa John’s. (Thanks for your $...

Often order delivery from this store, everything always perfect. However, tonight our order was incorrect, rang & put onto manager who said he id our pizza's, insisted on arguing that I was wrong & all toppings ordered & paid for were on pizza. He did not want to admit error made by him even when I said I would take a photo & bring down tomorrow, he then did not admit it was wrong but offered a credit. I am happy to take credit for extra toppings missed - thank you to the manager, but maybe arguing with a customer & insisting they are wrong is not the way to act. ZI wont be ordering from here ever again after being implied I was lying & manager...