Phở 21 — Restaurant in Los Angeles

The owner is extremely cheap and rude. My family has come here many times before and my toddler daughter has always been given a plastic cup with a straw so the water wouldn't spill on her--like any restaurant we frequent. Today, the owner decides to be extremely cheap when I asked for water in a cup that doesn't spill. He says the styrofoam cup is free, if I want a plastic cup with the lid I will be charged. Seriously?? I've never been informed of such a policy previously nor has any other restaurants I've been ever had issues with my request--for water in a to-go cup.

The food isn't even good for Vietnamese food compared to those in Westminster, PHO SAIGON in Chatsworth, PHO VIET CA, or the pho places in Reseda and Simi Valley. The pho was bland; the Banh hoi (woven rice vermicelli) was extremely dry; and their bun bo hue is mainly broth and little noodles.

Most of the clientele are non-Vietnamese--Hispanic and Caucasian. So, this is not the place for authentic Vietnamese food. We were just in the area, but next time we'll head a couple blocks away to another Vietnamese place.

I'm just disappointment by how the owner handled this situation and, in general, their water policy and lack of accommodations for families with young kids. This place is definitely not kid-friendly, especially for families with toddlers--and I'm expecting another kid so we...

Due to pandemic, dine-in is actually dine-out. You should change that on your label. You will not enjoy your food outside. They might as well take your money, throw your food on the ground outside and eat it. So uncomfortable eating outside, a lot of people walking that you don't even know if they have the virus, and cars passing by, you can't seem to wonder if they are looking at you while waiting for the light to turn green.

Poor customer service. I am meticulous with my Pho. I guess everyone has it's own preference. I specifically said 3 limes. When it came to me. It only has 2..I wish I can get up and leave my food but I can't risk of someone passing by spitting or putting something on it. When I paid my due. I told the guy about the issue and he just brushed me off. He said he told "them" 3 limes. And I said, did you even bother to check if it's really three (3)? Then silence. That paper that you use to take orders? yeah that one. Put any special request of the customer ON IT. Then most important thing to do is...check if the request is there before you even serve the food.

Not coming back again. So...

Found them on yelp and decided to give them a try. Like their simple website with menu for navigating and popular items marked for easy selection. Got the #1-special pho, egg noodles with wontan+BBQ pork, and charbroiled beef+shrimp vermicelli.

The lady who took my order over the phone was nice. Went to pickup and surprised to see the restaurant is small. I wanted to pay with my gear but the guy behind counter acted snobbish and told that he's tried it many times before and never worked because their machine is old. Told him Samsung pay works on most terminal even old ones especially with the S3 gear and he gave it a try reluctantly. Samsung pay on my phone worked but not on my gear, my guess is I probably didn't hold it up long enough.

Anyway rant aside, all 3 items ordered were delicious, wished there were more noodles on all items though especially the egg noodles - seemed much less than the rice noodles. Will definitely come back for the pho which I think is...