Rose & Blanc Tea Room - Small Party Venue — Restaurant in Los Angeles

I recently hosted my friend’s bridal shower here. For context, groups of 17 or more are required to buy out the entire venue and pay a flat fee, regardless of how many guests actually attend on the day of the event. That said, I want to start by saying the space itself was absolutely beautiful and perfectly brought my vision to life.

On the day of, I arrived earlier than expected due to the long drive and the need to store perishables. I got there at 2:30 PM and politely asked if I could quickly place a few items inside while setup was still underway. Unfortunately, I was met with immediate hostility from the head server. I understand that early arrivals may not be ideal, but we are blessed with the ability to kindly say “no”. I would have completely understood. Instead, the interaction felt unnecessarily rude and unwelcoming. This was my first time speaking with her, and naturally I had a few questions. Her responses were short and dismissive, though she eventually allowed me to place the items inside after I explained that we had traveled from out of town.

When I returned at 3 PM to begin decorating, I hoped I would not have to interact with her again. Unfortunately, it quickly became clear that she was the head server and would be present throughout the event. While I tried to keep my distance, she certainly made her presence known. Several guests mentioned that they felt she was being condescending and unnecessarily strict. From the start of the event to the end, she made us feel rushed. I completely understand the importance of sticking to the schedule, and I made sure our group was aware of the timing. We only went two minutes over, yet still felt pressured throughout the entire experience. This was especially disappointing given that our entire party had traveled over two hours and we had reserved the entire venue. A little understanding and kindness would have gone a long way which she did not possess.

I understand that working in customer service can be demanding and isn’t for everyone but in a setting where people are celebrating meaningful life events, it is important to be professional. Everyone has bad days and perhaps this was just an unfortunate day for everyone involved. Still, it was disheartening given the amount of time, effort, and money that went into making the event special.

That said, I want to sincerely thank the rest of the staff. The other servers were kind, helpful, and even took photos for us. Their warmth and professionalism really stood out and helped make the event enjoyable for the bride and our guests. I hope this feedback is helpful in improving future customer...

We visited this venue for my best friend's bridal shower, and while one server was kind and respectful, the other was unpleasant from the moment we arrived. Every single guest had at least a two-hour commute to attend, and some of us arrived an hour early to drop off perishables. When we politely asked to set our items down, the same server gave immediate attitude and only agreed in a begrudging, almost forceful way. We didn't even ask to begin early--we simply needed to put the items away. It wasn't as though we were in the way, especially since we had rented the entire venue and she was likely setting up for us at that very moment. Her behavior from the start felt unnecessarily unwelcoming.

A few of us had nut allergies and were informed we could only eat the cucumber sandwiches and scones, which I completely understood since the food was premade. However, instead of addressing this with kindness, she glanced at us and remarked, "Well, what did you bring for them to eat?"--a comment that immediately dampened the mood.

Throughout the event, she continued to make snide remarks under her breath, such as "I can't believe this!" and carried herself with an overall condescending attitude. Her constant glaring made it hard to enjoy the celebration, as it felt like we were being watched and judged the entire time. If there was any issue, it should have been addressed respectfully rather than creating an uncomfortable atmosphere for our entire party.

After the event ended, I overheard her gossiping about us and complaining that we went over our time. In reality, we left just two minutes past our scheduled end. While I understand the importance of staying on schedule, the way she handled it was unprofessional. She rushed to clean up around us, making the already tense environment even more uncomfortable--something I didn't think was possible at that point.

It's truly unfortunate because the venue itself is absolutely beautiful, but this server's behavior overshadowed everything. What should have been a joyful celebration turned into an uncomfortable experience for everyone, and based on our visit, I cannot recommend...

EDIT: After the pleasant response from the owner, I have updated my rating from 2 to 3 stars. While I can sympathize with the head server having a bad/off day, several of our guests had different experiences of her poor behavior throughout the event that they mentioned to my family after it was over. This treatment isn’t acceptable for anyone but especially not to people who paid well to rent out the entire space and were celebrating such a joyful milestone. Again, thank you to the other girls for being so kind & attentive and to the owner for their quick and understanding apology. Truly appreciated!

My friends and family hosted my bridal shower here and we had a mostly pleasant time except for the end. The sandwiches and treats were tasty, the set up was lovely, and the girls serving were very nice. However, at the end of the event while walking to the bathroom someone in our party accidentally bumped into the counter and hit a small tea dish off the table and it broke. We were immediately apologetic and made it clear we understood if we needed to pay. The head server was then VERY RUDE and snarky letting us know we would have to pay which we had already said okay to. She then goes to angrily talk on the phone in the back while rolling her eyes and comes back and VERY RUDELY says we don’t have to pay but we were “way past our time and needed to leave”. It was 5:40pm and based on my understanding our event ended at 5:30pm and we had 15 minutes to clean up which we were doing. I was so disappointed by this interaction and it put such a sour ending to what was otherwise a wonderful 2 hours. This total lack of compassion & customer service for a small mistake solidifies that I can’t recommend this place to others for events. Thank you to the other girls serving for being so kind and even taking...