Rustic Spoon Restaurant- Valley Village — Restaurant in Los Angeles

I am writing to formally express my deep dissatisfaction with the service I received at your restaurant today (03.05.25) around 2 PM. One of your male employees spoke to me in an extremely rude and disrespectful manner, which was completely unprofessional and unacceptable. His tone and attitude were inappropriate, making my experience at your establishment highly unpleasant.

I strongly urge you to address this matter promptly, as such behavior is not suitable for a restaurant that values customer service. If this is how guests are treated, it raises serious concerns about the standards of professionalism within your team.

Due to this experience, I will not be returning to your restaurant, and I feel compelled to share this incident with others so they are aware of the level of service they may encounter. I expect this issue to be taken seriously, and I hope that appropriate action will be taken to ensure this does not happen to other customers...

This place is literally right around the street from my house.., and I've been meaning to give them a try.., the worst mistake of my life.., and after seeing all the great reviews i was stoked in trying them. I went in around 2 in the afternoon and wondered why i was the only person in the restaurant.., i understand why now.., the food was absolutely terrible. I ordered the bbq chicken to go..., it was so dry that i had to throw the majority of it away.., and they had nerve to give a side salad in a 2 inch, 2inch wide box..,lol. Ridiculous! And the customer service wasn't any better when i call in to speak to the manager. The rest of the menu may or may not be any better but i will never go back in to try.., i paid over$20 for dry ass bbq chicken pieces.., never again! BEWARE...

Oct 2022 Yes! I will definitely be back here again and again and again.

$6 Happy Hour: The lunch time happy hour is priceless! Love the fact that they serve about eight muscles or so per serving, and it only costs $6. It's the same coconut milk and lemongrass broth from the usual soup they make. Delicious! The wings were another highlight, both the barbecue and the buffalo style.

One thing I will say is that if you do come for the happy hour from 11:00 a.m. to 5:00 p.m., they close down the regular menu between 3:30 and 5:00. I think it's because they're retooling for dinner, so their choices are limited to strictly just the happy hour menu.

It's a great place for lunch, and the food is delicious. They do have a bar, but I haven't been here for dinner time to see what that...