Starbucks — Restaurant in Los Angeles

I am not a big review writer. I generally write either great reviews or bad ones. Unfortunately this is a bad one. This Starbucks is pretty busy every morning but my wife goes there very day and I often will go with her as well. Generally, it takes a while to get through the line and at times the person on the intercom takes a while to get what we are ordering even though I am sure they hear the same thing over and over. I do not mind the clarification since that hopefully makes sure you get what you ordered. So today was not that day. My wife and I went there and we ordered the same thing we always order. 2 Trippe Venti Lattes, one with 4 and one with 5 Equal. Most of the time they get it right although once in a while I will get fewer equal or they will forget the third shot of espresso. Since it is too hot for me to taste I generally just drive off and pay the consequences if it is not right. This time it was the same. I drove off and once on the freeway I tasted the coffee. It was terrible. For me it was impossible to drink. I am sure there are folks out there that love it so this is more a statement about me. However, it is not only that I did not get what I ordered, I got just a regular coffee, which they call VT Pike Place with cream and 4 Sweet and Low the taste of which I hate. On top of that, of course the Triple Venti Late is way more expensive, $4.70 compared to the VT Pike crap. So I called them to let them know. The person I spoke with was fairly nice however all he said was sorry, I hope next time we get it right. WOW! REALLY? You hope you get it right the next time? You do not think you should at least give me back the difference in price as a good business effort? Nope! No offer nothing. Just that they hope they get it right next time. Amazing! I know it is not that big a deal. After all it is only a cup of coffee and most likely a difference of maybe $2.00 or so. I am not sure what the regular coffee goes for at Starbucks, but that just shows how little they care about the customer at this place. It truly is not about the $2.00. It is about the service and the attitude. So the two stars I gave this place was mostly because we have been going there since they opened. I really should have given them one star for this lack of...

WORST Starbucks in So Cal run by an Extremely Rude, Extremely Nasty to Starbucks customers and Beyond Falsely Self Entitled So Called "Manager" named CECILIA.

If there's a Worst Starbucks Manager Award, Cecilia is definitely winning First Place!

A very crazy woman with a very crazy hair dye too!!!

Cecilia thinks she own this Starbucks and has the absolute right to insult, abuse and harass Starbucks customers since she is untouchable and Starbucks can't do much about nothing to her. She will get away with it, not reprimanded or even written up.

Please do not go into this DeSoto & Knapp Starbucks and save yourself the self embarrassment and the trouble.

If you drive thru, just wish Cecilia ain't serving you or get mistreated like trash by this Crazy Cecilia.

Sadly, we have many like Crazy Cecilia now in Southern California. Those deluded and living in their own bubble folks that think they are better than the others. Too much false entitlement and no respect no decency no manners whatsoever.

Won't be surprised if she abused other customers and even her Starbucks coworkers. Cecilia is a BAD Bully and suck at management!!

Crazy Red Haired and Extra Self Entitlement "Cecilia" poorly judges Starbucks customers when she walks around with her fake hair color and excessive seen tattoos and not even wearing appropriate Starbucks uniform. Double standard hypocrite, she's that Cecilia!!

Who does Cecilia think she is!? Oh wait we forgot Cecilia owns...

i have a starbucks near by my house, some days i choose to drive the extra few niles to stay sat in my car, for some odd reason my lazyness has been gettin g the best of me, because no matter how many times i go there and say okay itll be better next time, it never is...the customer service is decent there, but idk what it is whether the employees dont lisyen to their training videos or there plain uncurdious to the customers who order coffee, meaning to say every time i got there and order my venti iced cramelk maccioto upside down, it literally tastes upsidedown, never has the right amount of caramel or the right atsing cofee, everytime i get my coffe from there it tastes like its the end of the batch...sorry starbucks love you guys but i am sure to stay away from this one on deswoto corner of nordoff by the 24...