Starbucks — Restaurant in Los Angeles

I’ve been coming for a solid 6 months here with my gf weekly because I visit her during her hour lunch break.she works right next door at the dental office so that’s why we come here and it’s always been a great experience, service is great and they always go above and beyond on special requests, love the baristas. 3 months ago I acquired an electric bike for a more greener and cost efficient way of transportion, and it’s been great I’ve been coming here inside the store ordering and studying as I am a full time student as well. 2 months coming here parking my electric bike inside in a corner with I right beside it , where it is always empty and nobody ever walks by and not blocking anyones path or exits. And not outside baking because well heat and batteries definitely don’t go well( we’ve all seen the exploding electric scooter, bikes, hover boards, phones, anything with batteries exc) and up until oct 7th, this new manger comes up to me and informs me they can’t have bikes inside, and I explained well I’ve been coming in here for 2 months with my Bike and never been a problem, she apologized that no one has said anything but she does have to ask me to move it outside, there are bike racks on the other side of the drive thru, I said to be fair it is a bad area plus it Is hot outside I can’t just leave my bike outside to bake I study for 3 hours. She said I can sit outside if I like so I did because she had ruined my educational flow I had going that we all know can be very difficult to achieve so I thought whatever. Once I finished studying my gf had asked to buy her a drink so I did, attempting to be mindful of this new managers request of keeping my electric bike out I went to the drive thru, considering well my bike does have two motors so it is most definitely a motorized vehicle , once I got the window the same manager pulled up saying we will give you service this Time but next time to order a different way, I informed her it’s a electric bike, and it has a motor , you said I can’t come inside so I was only being mindful on her part, she said ‘it’s policy and we can only serve cars and motorcycles, even though yours vehicle is almost there, we’ve told you this before’. i said no you haven’t this is the first time that I’ve ever had an issue here or anywhere else for that matter. Literally the only time, I explained she only said I can’t have my bike inside never anything about the drive through, regardless my bike counts a motorized vehicle if I don’t have to exert myself physically to get the thing moving, motorized! Even if it doesn’t go as fast as I car, its definitely a motorized type of transportation . And greener ! She should be supportive of a greener way of transportation being used thru the drive thru no reason not too especially since it wasn’t busy, why this new manager is in over her head in her position creating annoying inconveniences that have never existed before idk, again never had issues here or at any other Starbucks For the past 3 months of...

Terrible service I have been discriminated against by several of their Spanish speaking employees the store manager is the worst extremely poor customer service she called me a racist which I do not take lightly Marisa is the store manager whom clearly showed her employees to be like her as their leader to discriminate and hung up on their customers. Completely upsetting behavior. The employees forced customers to approach me while in drive through to move my car they gave out free items to all the cars in front of mine. I will be filing a police report. The manager and the employees showed such lack of professionalism and respect for their own polices and automatically created a environment only for Spanish customers I have videos to show what happened. I refuse to be threatened harassed or miss treated by anyone. I have the freedom of speech and therefore I can use my words as I see fit. I love all people no matter race gender or color this is extremely heartbreaking to me to be called a racist especially since I have a bi racial child. The first thing Marisa said when she picked up the phone was that she was aware of the incident and will not speak to a racist very professional since you only heard one side of the story from employees of your same race! And I am the racist funny be aware of...

This place is so terrible!! customer service is planned ridiculous!! All most everyone there should be fired! They get mad when you ask for extra stuff/Add on

They never get any order right either too much ice not enough milk dirty cups there’s always something wrong never runs smoothly. On top of all this they yelled scream treat there new guy’s horrible I was in the drive thru and the young man got my order wrong my God the person who was in charge treated him so bad in front of me I was shocked 😳! This young gentleman has curly hair glasses, and he seems to be white skinny maybe 18-25 years of age.maybe the only employee who is good there

Every time they get my order wrong and I come back in the drive-through they turn Aggressive, hostile And make it seem as if it was my fault 🤦‍♂️ the only person who treats people good when they return, the drink will be the young gentleman didn’t get his name store manager needs to hire better qualifying people

I suggest to give that man a a higher position even after he was embarrassed in front of everyone inside the store and the drive-through still smiled and told me have a nice day OMG ! I Would hire him myself IF i could

This happen about a month ago I no longer come to this location I drive 10mins away everyday even though I live down the...