Subway — Restaurant in Los Angeles

If I could give zero stars, I would. Do not visit this Subway location! I ordered a BOGO veggie patty footlong deal on Friday, January 12th and have been experiencing the worst food poisoning of my life since 530am Saturday, the 13th, morning. I sent an email on Sunday, January 14th, requesting a refund for making me so sick yet haven’t heard anything from them and it’s now Wednesday, the 17th! I called this location because the transaction has now posted to my bank account and the MOD said that ‘IF my supervisor is able to help, he MAY call you back.’ The MOD had no interest in helping me when this illness is going on five days, I’ve missed so much work, and people are telling me that this Subway location gave me salmonella. Usually a MOD is empathetic to a customer concern but this person had no interest in being kind to me and I’m going to have to continue reaching out myself to get some resolution. I asked when the supervisor is in and she wouldn’t give me any specified time frames. I asked how do I know that she will relay this information so that I can see some resolution and she said ‘like I said, I can tell my supervisor and let him see your receipt and he might call you.’ Do not trust this location! They don’t care about their customers health or giving appropriate and respectful customer service. Zero stars! Never going back to...

This location is where I normally go for my Subway sandwiches. The staff here is usually friendly and efficient. I came here on August 27 at around 8:45pm and Sayda (spelling?) was behind the counter. The store was empty, she avoided me for awhile, then slowly put on her gloves and I felt she looked so lethargic and totally uninterested in helping me. She finally looked up and asked me what sandwich I wanted.? I told her that I wanted their new Ciabatta sandwich and she said, “we don’t have that and I wondered what do you mean you don’t have that, thinking that maybe they don’t carry the new Ciabatta sandwiches at this location. In my opinion she sounded very annoyed and said, “We are out of Ciabatta bread.” I think if the employee had offered me another sandwich to try or had some kind of customer service instead of making me feel like I was unwelcome I might have ordered something else instead of just leaving without ordering anything. Poor customer service that night costs this Subway losing customers. But I think the employee might have just had a bad night or she may have been feeling ill. I’ll give this subway another try and hope that I don’t encounter this kind of customer service again, because there’s other Subways just around the...

I order my Oven Roasted Turkey footlong from this Subway location today. I picked this one because I was already going to the Vons across the street. The parking in the plaza where Subway is at is horrible so be aware. It's limited parking and Subway has 2 destinated parking spots but people park there anyway. This Subway location isn't that big so it's pretty small. I ordered my footlong through the app so I could use the coupon. This Subway location somehow ran out of lettuces so I had to customize my sandwich with no lettuce. I thought my sandwich was good the way I customize it. My recommendation here is to keep mobile order pickup behind the counter instead of next to the entrance to avoid someone else...