Subway — Restaurant in Los Angeles

I work in the medical field, and I used to work in the fast food industry as a manager back then. I’m uploading my complaint about a worker at the SUBWAY® location at 3627 S La Brea Ave Los Angeles, CA 90016 United States. Not only on this specific restaurant's page but also on their main website. I’m not sure what his name is, but I believe he goes by the name Jesus/Jose. My colleagues and I go there for lunch, sometimes to grab something to eat, and he is always very rude and very unprofessional! He needs to change his attitude. I had placed a mobile order for pick up. That worker handed me my order, which was a combo and the drink wasn’t in the bag. When I was grabbing my drink he said "Did you pay for that? In A high-pitched voice " I stated, "Yes I did". As well with a .. "didn't you read my order "and he didn’t reply back . After that, I grabbed my drink and headed back to the clinic, to have lunch. Once I arrived there, I saw that my chips were missing, so I went back. I was informing one of his coworkers, who was a lady that my chips were missing. Then all of a sudden the same guy shouted across the room in Spanish. "Tell him to grab them" in an ill-mannered. Luckily I understand Spanish!!! There should be consequences for his pathetic behavior and shouldn’t be screaming at anyone. I have a higher title and job position than him and I don’t treat him like trash!! I’m not sure if he's the RGM, but I think so. He shouldn’t treat people with disrespect!! He usually works in the mornings. I find it hilarious, that he thinks having an RGM title will get him far in life!! Especially the way he treats the...

Never assume that a person doesn't speak your language because they don't look like you. I am bilingual because I work in corporate. So when the staff started talking about the other black customer ahead of me, that already had me skeptical. And when the guy started making my sandwiches, he put about 4 pieces of onion and bell pepper on the sandwiches. I asked for more, and he picked up 2 more pieces and put them on, then closed the sandwich as he laughed. I always leave an extra ten dollars for a tip, which I did. Because someone else's evil doesn't change who I am. But karma ALWAYS shows up and she's never late. But as for my family and friends, we will not be returning to this location. And I will be filing a formal complaint from my department about the things that were said and the unethical treatment...

EXCELLENT customer service! I have not been to a Subway in many years. My grandson asked me to take him so I did. I was really impressed by how clean this location was! The staff was very friendly and understanding. I am plant-based/ vegan so I asked if their veggie patties were vegan and she said yes. I also asked if the patties had eggs in them, the staff member was honest and said she was not sure and went to check. Another staff came back and reassured that their VEGGIE PATTIES ARE INDEED VEGAN.

I truly appreciate the extra effort. Wonder customer service! I am not sure if/when I will visit another Subway but if/when I do, it will definitely be at this location! (Obama Blvd/ LA Brea in...