sweetgreen — Restaurant in Los Angeles

Today, May 27, 2025, my partner and I had what was easily the worst experience we have ever had at Sweetgreen – and unfortunately, it was at our local Woodland Hills location (20929 Ventura Blvd #1). Let me be clear: we used to love this location, but after today, we will not be returning.

I placed my usual order: the Chicken Avocado Ranch with two simple modifications — sub wild rice for white rice, sub goat cheese for apples, with three green goddess ranch dressings on the side. This is my go-to order, not just because it tastes good, but because I have a food allergy to sesame seeds, and this salad is one of the few items I can safely eat.

What I received was NOT what I ordered — instead, I got some Frankenstein version of a Caesar salad with chicken, broccoli, wild rice, and goat cheese. No idea how they got any of that from my order. My partner's salad was also incorrect, and the ingredients — which Sweetgreen prides itself on — were clearly not fresh. Wilted greens, sad produce. Everything looked and tasted like it was two days old.

Because of my allergy, we drove 20 minutes back to the store. The moment I walked in, the staff member took one look and said, “Uh oh, what was wrong with your salad?” — so clearly they knew mistakes were being made. I calmly explained what was wrong and requested my correct order, which they made. I declined their offer of “chips, extra chicken, chips, etc.” because honestly, the inconvenience and safety risk outweighed some stale add-ons.

Now, after 25 minutes of traffic back home, I sit down to finally eat and it is somehow worse than before.

The chicken? Mostly gristle and fat.

The pickled onions? Practically white and clearly far past their prime (how many days does it take for red onions to turn white? Because that is how old they were).

The chips and bread? Stale. Completely inedible.

This is not just a bad order — this is a reflection of a store that clearly does not care. Sweetgreen’s entire brand promise is about “fresh, transparent, real food made from scratch.” Well, this location is delivering none of that. Zero transparency, zero care for allergens, and certainly nothing fresh or scratch-made about any of what we were given today.

And to add insult to injury — I tried to call this location seven times today. No one answered. No voicemail, no redirect. Just rings and rings.

If corporate or management is reading this: look at the photos I am attaching. This is not how Sweetgreen is supposed to operate. As loyal customers, we are beyond disappointed. You are the only Sweetgreen in the Valley, and sadly, you are not representing the brand — or basic standards — with even a shred of...

I want to give a huge shout-out to David at the Sweetgreen on Ventura & De Soto! His energy and mindfulness were such a breath of fresh air. He took the time to patiently walk my husband through the menu, making everything clear and approachable.

While that was happening, another associate skipped over me to help the guest behind me. David immediately noticed and went above and beyond—he personally prepared my plate and made sure I didn’t feel overlooked. On top of that, he helped me get my app sorted out and even showed me how to maximize my points for today’s purchase.

We’re already regulars at this location, but if David is a regular member of the team, that’s even more reason for us to keep coming back and recommending this spot to friends and family. Excellent service makes all the difference, and David...

What a Snooty bunch... A complete disappointment. The menu sounds impressive, but the execution and service fall way short. The staff are easily the most snooty people to deal with — cold, condescending, and completely detached from what good service should be.

The “system” they think they built, It somehow makes everything more complicated instead of simplifying basic service. Ordering, seating, even paying — it all feels like a maze designed by someone who’s never actually dined out. Nothing is smooth, nothing makes sense, and everyone acts like it’s your fault for not understanding their mess of a setup.

Pretentious atmosphere, clueless management, and zero hospitality....