Tel Aviv Grill- Woodland Hills — Restaurant in Los Angeles

Is the Woodland Hills location part of the real Tel Aviv Grill in Encino or is it just a franchise? We usually go to the Encino location which is unbelievable. The food is always delicious and the quantity is abundant. The falafel balls are big and cooked to perfection. Since we live in Agoura we went to the Woodland Hills location for convenience. BAD IDEA!!!!!! First of all, it seemed like the only concern of the employees was to throw the food in a bag fast and get you out of their face as quickly as possible. It didn't matter that not everything (like pita) made it into the sack or there were four pickle slices in the container or the tahini was not even enough to cover a slice of shwarma, they were fast and could win a championship for the fastest bag packers in the west. We also ordered falafel. The balls looked like they were samples instead of $0.75 each. Also insult to injury, they were burned. This plus the fact that some of the salad had the added flavor of cleaning fluid and no pita was included left us wondering why we didnt just go...

Great chicken shawarma simply isn't enough.

I was there with my sister on Monday, and we waited 40 minutes for lunch. She said "never again," but I chose to give them another chance, this time ordering pickup via Postmates. It didn't go very well.

Due to them (and me) being in Woodland Hills, there is zero chance of me placing an order in Encino. That location doesn't even come up here in Google Maps. Yet they insisted my Postmates pickup order was placed at the other location. They refused to help, saying I had to do it via the Postmates app. From their location; however, the signal is non-existent and I was not able to connect to the app. I was not refunded for their error.

To the owner: When you charge $20 a sandwich and have a ridiculous wait time for lunch, perhaps your employees should use "please" and "thank you" instead...

I used to be a regular at Tel Aviv, Woodland Woodland Hills by the amazing shawarma that was thick, juicy, and full of. Unfortunately, those days seem to be gone. Now, the shawarma is sliced so thin it’s practically paper-thin, as if they’re trying to create an illusion of quantity without actually giving you much. It’s disappointing to see how they’ve cut corners, even down to shrinking the plate size. Every visit seems to reveal a new compromise in quality and portion. For the price they charge, it no longer feels like...