Wienerschnitzel — Restaurant in Los Angeles

The drive thru associate took half of my order, then as I added more items, she didn't respond. So I sat there waiting for her to repeat my order back to me because I thought she was busy with the car in front of me. Then after a few minutes of silence, she said, "can you move up so I can take the next order." I used to work in fast food, and I know that you should confirm the order to prevent any confusion. After she told me that, I really didnt want the food anymore because of the lack of service, and acknowledgment. If my kids wouldnt have wanted food from this particular restaurant,I wouldve left. I was worried about the accuracy of my order, so I said "nevermind, I'll come in and order.  I pulled out of the drive thru and parked. Then I thought for a second, Im going to give the drive thru another try, because I shouldn't have to go in and order when my intentions were to make it quick and convenient, using the drive thru. I decided to go back through the drive thru.This time she confirmed my order. When i drive up to the window, I see one of her coworkers preparing fries looking back at the drive thru window as if she wanted to see who she was talking about. I heard the drive thru cashier say "I really dont care." I think she was talking to her coworkers about me." Then this young man comes to the window and asks me how I'm doing. I recognize him from my previous visits, and he does a good job at the drive thru window. I think he can tell I was irritated.  He was smiling and listening,  but he didn't reply, and walked away from the window.  After he walked away, the young lady said "here you go" and gave me my food. She seemed annoyed.I don't know why.I didn't curse at her or even express that I was dissatisfied. I dont think she have the right attitude to interact with customers.

I suggest you place her as a cook, because she needs to be a little more professional to work with people, and something about her bad attitude made me lose my appetite. I won't be coming back to this location, and that's a shame considering that Ive lived in that neighborhood for 18 years, and never had a problem. All I want is to have my order repeated back to me, and for her to not have an attitude. Why do you think im sitting here and not moving up?...Its because you didnt say anything to let me know its ok to move up! Dont make comments in front of your coworkers about how im holding up your line and you had to throw the food away. If she's going to handle something else while I'm telling her my order, thats fine, but I'd appreciate it if she let me know she needed a moment. But instead, she had a tone that seem like she was annoyed by how long I was taking to tell her my order. I don't like the lack of communication, and social skills. You just lost a customer. It might not mean much because I'm only one person, and this Weinershnitzel get alot of buisness, but I don't appreciate the bad attitude. The owner should make sure they're hiring quality employees,  because even though the food is great, it doesn't matter when the service stinks. Good food and good service go hand in hand, and is the foundation of a...

My friend went to place an order at the window. He ordered the combo... 2 All Beef Chill Cheese Dogs French Fries & A drink.. $ 19+ later. What combo is $19+ @ Wienerschnitzel??

Best believe, that he was charged individually for everything. He received his order, The chill was lukewarm and the Cheese was raw looking like it just came out the refrigerator bag.

Discussing!!!

He went back to the counter and asked them to melt the cheese, He was told that " They don't Melt Cheese ". UNHEARD OF!! (Well, I guess if the Chill was HOT, This request wouldn't have been made.)

All my years of patronizing Wienerschnitzel this was the worst ever!!

The Employees are heartless with no care in the world. Bad customer service!! Karma is Alive... Don't ask Why?? When something happens to you!!!

This happened on a Friday evening, 8/4/23. DO BETTER!!

UNSATISFIED CUSTOMER

YOUR STAFF FAILED COMPLETELY!!

THIS IS NOT THE COMPANY'S EXPECTATIONS NOR STANDARDS OF THEIR...

Dont go here...I have been here 3 times. I always think to myself...not coming back! Then I will crave a hot dog and bamm there I am standing in line thinking to myself WHY DID I COME HERE?! On this occasion I received a couple of coupons. Once there they couldn't enter them. I ended up getting frustrated and didnt use them. I bought their pastrami sandwich. Dont bother; it is a soggy sad little sandwich not worth $4.99. If you want pastrami drive down Crenshaw make a left on King to Normandie about 3 miles to Burger Factory on the corner and order a pastrami. I will give them credit for getting my corn dog Spot-on. It was crispy yet soft and perfectly cooked inside. You wont want to eat there though since the eating area is pretty unkept and would safely say unsanitary. Would have taken a picture but there were two individuals sleeping on opposite ends of the corner and most definitely did not want to get into an...