Burger King — Restaurant in Louisiana

Went to this Burger King at 9:33pm today and ordered 3 spicy chicken wraps and 4 honey mustard chicken wraps through the drive through. After waiting 20 minutes for my order to be completed while no one else was in the drive thru ( I assumed the chicken needed to cook) I was given 2 chicken sandwiches, a whopper and some fries. Trusting that there’s no way this could be messed up cause there was no one else in line I drove home. Only to drive back and walk through the door to be asked “you had the chicken wraps”… when I asked to have my order remade to be fresh the manager on duty refused and said they had just been made and were already fresh (but I waited 20 minutes for them to be fresh the first time) afterwards I requested a refund so that I could move on and was directed to the online application which I had no interaction with prior to this to request a refund for a purchase made at the location. A manager who did not disclose their identity stated the only way to receive a refund was through the app and that we could either take the chicken wraps or get a refund from the app. While consulting with my friend whom I also ordered food I was asked by the manager on duty if there was anyone behind me in the drive thru line to which I responded no. I was then told that if I were needed to have side conversations that I could exit the drive thru. After doing so I went inside to get no resolution and to be told that there was nothing that could be done for me. As a customer service professional and retail manager myself I find this to be ridiculous and more so as a consistent Burger King patron I will not be prioritizing $3 chicken wraps that the store refused to recook due to their mistake when there are dozens of places to eat within a 10...

Horrible place never gets the food right! Overcharges you for stuff you didn’t order and won’t replace anything. Even if you bring back the receipt like told over the phone then in person told to bring back the burgers said no problem to bringing back the burgers to show the shift manager But to have him refuse and argue with me that I didn’t have a burger to show him. We ordered 4 meals one whopper plain no cheese (since when does the whopper automatically come with cheese). they charged us for 5 meals and one extra fry and drink and I didn’t want my money back for that mistake I just wanted the plain whopper NO CHEESE. My daughter went back through the drive thru to order a second order immediately after cause they forgot something… a double bacon whopper meal and got a whopper jr meal instead SMH but not asking to replace that only the whopper plain no cheese after bringing the burger back. Nope the the shift manager insisted he made and bagged both orders of food himself well you can be the judge of that (but this is also the person I spoke to over the phone not 5 or 10 mins before claiming he couldn’t find our orders n stating we would need a receipt only to fix it but now remembers he made all those orders n bagged it HIMSELF!! Oh and stated they weren’t out of Coke when we were told they were out by the rudest customer service reps. Really Lmao!) and I didn’t even want that replaced cause that person just went ahead and ate the extra meal they charged us for before. Lesson - Check always before leaving here but all in all Worst place hands down need new staffing and I will drive another 10 mins now to another Burger King that knows what they r doing. Hell I’ll eat mcds before dealing...

First, I rarely eat at Burger King but my wife and I had decided to give it another go. The new Ch'King looked pretty good. We put the app on our phones and placed an order with the Jones Creek location, which the app suggested as our closest store. It allowed me to place the order and use GooglePay to complete, giving me a receipt and order confirmation. When I got there, after waiting 6 cars back, I gave the cashier our order #. She told me, in a very aggravated voice, that they don't take app orders because their computer has been down for weeks and that they've been reporting it but its stil not fixed . I said "Well the app allowed me to order and charged me $17." She got even more aggressive, telling me "too bad, there's nothing they can do you'll have to call customer service, etc"... she was rude, arrogant and exhibited no customer service skills at all. 1) this person working the drive through on the afternoon of 7/31 needs to be fired. 2) The Burger King app itself is a horribly designed platform for allowing orders to go through to paid completion for this location - I am sure our order was not the first to fail. 3) Burger King did refund me after filing a ticket in the app, but didn't seem concerned the app functioned poorly or that their employee / store location treated a customer so rudely. I can assure you, I will never eat at Burger King again, and will continue to write reviews telling all to steer clear of this particular location and Burger King in general. Poor management, poor employees, poor app, poor company. Funny, I learned that day that Wendy's had just moved into 2nd place in th fast food market, dropping BK to 3rd. Not surprised at all....