Jimmy John's — Restaurant in Louisiana

Let me start by saying I normally don’t review fast food restaurants because the bar is already pretty low — but this experience was bad enough to mention. My wife and I were driving from Fort Worth to New Orleans on a tight schedule and decided to stop at this Jimmy John’s because there were no cars in the drive-thru and it was past the lunch rush. We ordered clearly at the counter and confirmed that we wanted cold subs, not toasted. After waiting about 13 minutes and watching several drive-thru and a call-ahead orders get served first, our sandwiches finally came out after they noticed I was frustrated with the wait, both toasted and hot. We were frustrated but calm. I told the cashier our order was wrong and that I’d like a refund. I explained we’d eat the sandwiches since we had to get back on the road, but it wasn’t right to pay for something made incorrectly. Then the manager jumped in, speaking to my wife in a rude, condescending tone, insisting she’d refund and remake the order only if we returned the wrong sandwiches. At that point, we didn’t have time to wait another 10–15 minutes, and the attitude made us lose all confidence in the place. I told them to just refund the bill and we left. $34 for two wrong sandwiches and a rude manager is unacceptable. So much for “freaky fast.”...

I order a delivery order at least once a week and this week I received my order and it had mayo on it. The sandwich I ordered it doesn't even come with mayo and mayo is something that I do not eat. They contract out their deliveries through Uber. I made my order through the Jimmy Johns app. When I called the store on Perkins and Highland they told me I had to contact Uber to have them reissue my order. This was not Ubers fault this was Jimmy Johns fault and the order was placed directly through JJ. When you go to the help center in Uber your order is not there so you are unable to submit your need plus it says it could take 48 hours. JJ was willing to do nothing. If they are going to continue to contract out their deliveries through Uber they need a better practice in issuing a refund or reorder when it is...

I work around the corner and come here often. Doesn't matter what time, there is a crazy wait. Last time I had to ask after waiting 20 minutes to even order if it would be another 15 to get a sandwich because I only get 30 minute lunch. I've been late a couple of times waiting for jimmy johns. Im gonna have to give up on this location one more time being late. And no one wants to give me my points. They act frustrated when I ask to give them my phone number to...