Panera Bread — Restaurant in Louisiana

On 5/27, I picked up an order through drive-through and was informed the salad dressing I ordered was unavailable. When I got home, the chocolate croissant that I ordered was dry and brittle. On 5/28, I placed another drive-through order and when I got to this location, there were two orange cones (and no signs) blocking the drive-through. My first thought was maybe it was a mistake because it was so early in the morning so I’ll just walk inside this time. When I got inside, the lady working behind the food counter looked annoyed, but still greeted me as I picked up my order. On 5/30, I placed another drive-through order and when I got to this location, I saw one orange cone (and still no signs), blocking the drive-through. I thought, maybe this was a mistake again so I removed the cone and went through the drive-through. No one answered the intercom nor came to the window so I drove my vehicle back to the parking lot and parked my vehicle to pick up my order inside. Already losing patience at this point, I walked straight to the pick up counter and the same annoyed lady from last time gave me attitude for removing the cones. She started lecturing to me about the cones and why they were there in the first place so I wasn’t supposed to remove them. As she was walking off and muttering about this matter, I informed her if the drive-through is closed, then she needs to remove the option from the Panera app so customers don’t assume the drive through is open for pick up. I contacted customer service so if you encounter a similar issue, don’t hesitate to call 855-372-6362. P.S. the chocolate croissant (at this location) was still dry and...

I took my elderly aunt to Panera on Manhattan today because she absolutely loves it, but today was absolutely horrible. The Gal who took our order was great very nice and professional, however the people in the back were not, First they forgot part of my order, when I asked them about it, they gave me a hard time about it even though it was their fault. They were rude and when my partner came up to the window to ask for some butter they ignored him, when I went up they tried to ignore me as well but I stood there and repeatedly asked for butter to which they gave me 2small packages of butter. The food was also abysmal, the bread was incredibly dry and stale. Part of order was the BBQ chicken ciabatta which had very little sauce, I asked for a little more sauce for my sandwich and told them I could pay for it, again I was ignored. So if you want to be treated with simple human dignity DO NOT go to Panera on Manhattan blvd. these people cooking your food are terrible...

My first time here I ate inside with my boyfriend and they did not plate any of my food for inside service.

I’m dining in today and I ordered soup with half a grilled cheese, but the cheese was literally thicker than the bread put together. I wanted to get something else to fill me up and the cashier got the manager. He told me that they already fixed the sandwich, and then kind of questioned me about my decision to come up and tell them about it. I assured him that I will pay for what I’m getting and he told the cashier to just ring me up. I was just voicing my thoughts as a customer on the make of the sandwich and was not looking for a handout. So, the exchange was pretty weird and he was blunt. Im giving this store only two stars since the restroom was dirty, the service was mediocre, and the manager made me a little...