The Cheesecake Factory — Restaurant in Louisiana

Delicious plant-based meals for vegan, vegetarian, pescetarian, and healthy omnivore diets! There are also keto-friendly and kid-friendly options, and many meals can be prepared gluten-free upon request. The Cheesecake Factory is great for groups with diverse appetites because the famously extensive menu has something for everyone.

COVID-19 MENU UPDATE: The Superfood menu has been temporarily discontinued due to the pandemic. As an alternative, I recommend the veggie burger prepared fresh in-house. UPDATE: Be sure check if the veggie burger is actually available. You will definitely notice a difference if they try to sub with the Impossible Burger without telling you - but management will play dumb and insult your intelligence. Also, this might have been a one-off, but the greens in my side salad were rotten 🤢

CHEESECAKE: The 10-inch cheesecakes are always a hit with the younger crowd at family reunions. However, I was pleased to see many of specialty cheesecakes now available in 6- and 7-inch, which is a lot more practical (and more affordable) for smaller get-togethers. Hubby also orders 1 or 2 slices of the Oreo Supreme every year on his birthday. UPDATE: HIGHLY INCONSISTENT by the slice at this location. I'm talking 1/2 to 1/3 normal size. (I work with data and charts all day - also, I'm not an idiot). It's happened enough at this point to know it's not a one-off thing.

CURBSIDE PICKUP: If you're picking up curbside for the first time, please note you must park in the designated curbside parking area. (It was not immediately obvious to me since I usually go inside for takeout orders). Cheesecake Factory will not remake your cold food if you park in the wrong place by mistake.

MOBILE ORDERS: Be sure to place online takeout orders you plan to pickup via the Cheesecake Factory website or CakePay App. Third-party apps are poorly managed at this location. If there is any confusion, local management will not be helpful.

DOOR DASH APP: If you're ordering pickup with Door Dash for the first time, please note that Cheesecake Factory staff may mistake you as a "Dasher" (someone who works for Door Dash), and you will be expected to go in and pick up the order yourself - even after explaining that you are not in fact a "Dasher." To further complicate the matter, if Cheesecake Factory prepares your order incorrectly, you need to contact Door Dash - even though it's clearly a problem in the kitchen. According to GM Brian, even if you do not want a refund, it's a Door Dash problem if Cheesecake Factory prepare your Door Dash order wrong 🤔🤷🏾‍♀️

CUSTOMER SERVICE: HORRIBLE. The GM Brian took a bad situation from worse to worst when I called about a problem with my order - which I placed via Door Dash because the veggie burger wasn't listed on the CF website menu (at the time - they've since updated). I just wanted my veggie burger remade correctly, but Brian insisted I needed to contact Door Dash and then proceeded to insult me over the phon. He could have simply stated something like, "If it were up to me, I would have the burger remade for you, but my hands are tied." But his poor conflict resolution skills resulted in me yelling and cursing - at which point he hung up on me 🤯

Prior to escalating the issue to the GM, Ashley (Assistant Manager) and Jardon (curbside) both did an excellent job in deescalatong the hangry customer (me), explaining the bottlenecks, and ending the conversation in a professional manner. Heidi (receptionist) hung up on me the first time I called - escalating the problem from the get go, but she did make up for it with professionalism on subsequent calls.

In the end, I simply brought the burger back - which I'm pretty was an Impossible Burger and not a CF Veggie Burger.

I'll follow up with Door Dash accordingly, but a $10 refund will NOT fix this.

FINAL RECOMMENDATION: Sadly, I can longer recommend this Cheesecake Factory location.

EAT LOCAL.

#nuttiefoodie #vegan #vegetarian #plantbased #pescatarian #glutenfree...

I’ve never been here til yesterday. Well, because I’m from here, and chain restaurants are never my “go-to,” as I’d rather support local businesses. The menu is overwhelming. So large that nothing is a specialty or stands out. Just A lot of options, and dishes that are all very generic -typical- nothing exclusive that would make one return cuz they just can’t stop thinking about it. The food was everything I expected and I’m sure there are plenty people who love it or it would not be as successful as it clearly is. I bet it does really well in the Midwest.

I can handle bad food for any reason. I never send food back. I won’t send it back, complain, write a review, demand a refund. I just eat it or don’t and probably never go back unless if I feel that it wasn’t just an off day at a place.

But bad service. That is just not acceptable anywhere. And yesterday was the worst service I have ever received in my life. It was a larger party of 8 adults 1 kids. We don’t have special requests and very low maintenance. Our server yesterday did zero maintenance. My coke was served flat- and I would’ve loved a replacement but after our food order was placed she never returned before the food was dropped to top off drinks- address that it’s been some time since we have last seen her and to make sure all anticipated condiments were available as our food would soon be out. Our food was delivered staggered by a couple different hands, none of which our server. As she walked by to verify the food had all be dropped two people asked for ranch dressing. She barked back “it’s already in the salad” and continued to walk away. It’s bold to assume he didn’t know the ranch was in the salad and didn’t just want additional ranch. But you’re customer is ordering something- the only response is to return with ranch. So we asked the guy that was dropping food if he would get some as well as ketchup for fries that had been ordered. Generally ketchup is always offered when it’s not already made available when fries are served. By this point my boyfriend and I have still not been able to get another coke- half way through my meal we decided just to order one from the bar we were less than 20’ from. The bartender proceeds to charge for a drink and we were going to pay for a second drink just to have one with our food. She picks up on the frustration and alerts a manager. A manager comes over and asks for refills. Shortly after our “server “ returns with drinks. Some one in my party tells her he ordered a coke not the tea she delivered. She barks back again, “well she said two teas and a coke” Regardless of what “she said” or the server heard/served is neither here nor there. Your customer is ordering a coke right now and the only response is “I’ll be right back with that.” Meanwhile, she has yet to ask if everything is good, do we need anything else, nothing. Finally the other guy remembers about the ranch and the ketchup, near the end of the meal. Atleast he remembered. We weren’t his table. But that was the best service our table was given. The manager was aware we were not happy with the drink situation, a follow up was definitely needed. Our server only returns to our table to begin collecting plates. No words spoke. “How was everything? Any desserts? Any one need a box?” You know the usual questions servers ask. And the worst part of it all for me was my servers excessively long braids that were past her butt and had beads on the ends of the braids that acted as weights swinging back and forth as she walked by. Now if these braids are catching on my chair and touching me when she reaches across the table while standing next to me for a plate- I know they are grazing the plates and food on prep stations as she’s walking by. They’re long enough and not tied back at all. I know the ends have been dipped in toilets -trash cans- dish water- mop water- who knows- but it has definitely gone into some plates. The worst part about my...

i’ve only been here a couple of times and the food is pretty good but the service is HORRIBLE. i’m a server so i always have grace but my server tonight genuinely seemed like she didn’t care about us. she took our drink order, a few minutes go by and out drinks still aren’t out. which is fine! but then she comes back to the table and says she forgot to ring our drinks in, we’re super polite and say that’s completely fine and tell her we’re ready to order. she didn’t write a thing down. but to each their own everyone is different but personally i write everything down to make sure i make no mistakes. 15 minutes or more go by and we still don’t have our drinks. we don’t say anything because i’m just not that type of person i’m very patient in restaurants and understand if things take a minute to come out. our food took forever and all we got was 3 appetizers. again it’s FINE if food takes a minute to come out i get that the kitchen can get crazy. it was the fact that she didn’t check on us the entire time. meanwhile she’s walking past us taking care of her other tables being super nice to them but when it came to us she had an attitude from the start. she didn’t even check and see if our food came out good. we had no silverware, napkins, or plates i had to flag her down for those. i understand serving is stressful and you get busy but she had multiple chances to check on us and just didn’t. we were nothing but nice the entire time so i’m not really sure why she had something against us from the start. the funny thing is if she was nice i would have tipped her good! i ALWAYS over tip because i’m a server and i appreciate when people tip me well because my service was good! i NEVER write reviews on places because i feel like it’s never that serious but i just had to write this and let you guys know. this isn’t the first time i’ve had slow service here either, the first time the server was pretty nice but she just didn’t seem to prioritize us at all. it’s seriously ruins the entire experience. it’s almost like the servers are mad at you for coming to eat! if we came in right before closing time i would get it but it was 6:30pm! i’m not sure what her name was but i’m not trying to get her in trouble or anything i just think y’all should be embarrassed! because i’m sure we’re not the first table she’s acted like that towards. i don’t think i’ve ever had a server literally ignore me it was definitely the worst service i’ve ever had anywhere. the restaurant has potential to be great! it’s the staff that’s...