Fleming’s Prime Steakhouse & Wine Bar — Restaurant in Metairie

My husband and I had a reservation for us and his brother while we are in town visiting. My husband, a decorated Special Forces veteran, has a service animal (dog) and when we arrived at the restaurant an older hostess wearing a jacket (we think her name is Sammi) opened the door for us, as is the practice; BUT, upon seeing our service animal told us “we aren’t allowed to bring an animal in the restaurant.” I told her politely that she is a service animal. The woman asked to see documentation and said she is required to be “wearing her outfit.” As our service animal sat calmly next to my husband, I explained to her that there is no paperwork for service animals and they are not legally required to wear vests. She was very rude and asked again to see paperwork/documentation. Our animal does have a tag on her collar that says “service animal,” which isn’t required by law but we showed her and she put her glasses on, stayed upright (didn’t lean down to look at the tag) and gruffly said “I can’t see that. I’m not dealing with this. I’m Getting a manager.” I calmly explained to her that under ADA they are allowed ask 2 questions: 1) is she a trained service animal; and 2) what service does she provide/perform.

She just frowned at me and coldly walked away. A manager, Eric, was retrieved and they had a sidebar conversation before he came over rudely and said something to the effect of “she can’t come in.” Again, I calmly explained to him that 2 ADA there are 2 questions they can ask. He asked me those questions and I provided the answer- “yes. She is a trained service animal and she provides mobility support and medical alert.”

He frowned at me, very displeased and then walked off.

The whole time, our service animal was sitting calmly next to my husband in the entryway. The manager and hosts had a whispered conversation and then we were taken to an area off the dining room, just behind the host area/entry, where no one else was being seated and we would not have to walk thru the restaurant.

It felt intentional, though it would be hard to “prove.” That said, during the entirety of our time at the restaurant, on a Saturday evening, not a single additional table was seated in our section.

The hostess that seated us- different from the rude one when we arrived, said to us “I remember from our training that we aren’t allowed to ask for documentation.” So, at a corporate level Fleming’s seems to be trying but this location seems to be falling short.

We often receive questions about his service animal but usually with friendliness first. Here, however, it was very clear that they did not want us here from the moment they saw his service animal and wanted every reason they could find to deny us entry/service.

Ironically, the hostess that was so rude to us seemed to have at least a partially amputated arm, possibly and had an affected walk, indicating she has some physical limitations of her own. I believe the reason she was so gruff and declined to look at the tag on our service animals collar is because she was physically unable to but rather than acknowledge that, was rude and dismissive before walking off to get a manager.

Our server was great but most of our meal was spent in discussion about the terrible experience. We almost left but really had wanted to treat my husband’s brother to a nice dinner while we were in town.

Our animal remained silently under the table for the entirety of our meal- as she has been trained to do and has down for the entirety 8+ years she has been with my husband.

At the end of the meal, our server, Joseph, (again, who was fantastic), saw our service animal and exclaimed- “has she been under there the whole time?!! I...

I am writing to express my profound disappointment regarding the Father's Day meal I experienced at your esteemed restaurant on June 17, 2023. While I appreciate the complimentary nature of the meal, I cannot overlook the significant issue that marred my dining experience.

As a first-time visitor to Fleming’s Steakhouse, I was genuinely excited to indulge in the renowned Tomahawk steak and shrimp meal. The anticipation was amplified due to the special occasion of Father's Day, and I was eagerly looking forward to enjoying a memorable dining experience with my guest.

Unfortunately, my expectations were shattered when our meals were not served simultaneously. Despite the fact that the food was given to us free of charge, I firmly believe that it is essential for all guests at a table to be served at the same time, regardless of the circumstances. It is a basic principle of fine dining establishments, and its absence left a significant negative impact on my overall enjoyment of the meal.

The fact that I could not enjoy my Tomahawk steak and shrimp meal alongside my guest was extremely disheartening. Not only did it disrupt the sense of togetherness and celebration we had hoped for, but it also created an awkward and uncomfortable situation for all of us. Dining out should be a pleasurable experience, and this unfortunate incident significantly tarnished the atmosphere and ambiance we were expecting.

However, I would like to express my appreciation for our waiter, who demonstrated exceptional customer service skills in the face of this predicament. He immediately recognized the error and made genuine efforts to rectify the situation. His attentiveness and willingness to make things right were commendable, and his swift actions alleviated some of the initial disappointments we experienced.

While I understand that mistakes can happen, particularly during busy times or special occasions, I believe it is crucial for your establishment to prioritize customer satisfaction and strive for excellence in service. Even though the food was complimentary, the lack of proper coordination and attention to detail overshadowed any goodwill gesture.

As a dedicated food lover, I have frequented various establishments and understand that exceptional service can sometimes overcome minor flaws. Regrettably, in this instance, the timing issue was significant enough to negatively impact my perception of Fleming’s Steakhouse.

I sincerely hope that you take this feedback seriously and use it as an opportunity to reassess your service standards. Consistency in customer experience is vital for maintaining a strong reputation in the competitive restaurant industry. I trust that you will take the necessary steps to ensure that similar situations are avoided in the future, guaranteeing a more delightful and memorable dining experience for all your patrons.

Thank you for your attention to this matter. I genuinely hope that my feedback contributes to the enhancement of your establishment's service and, ultimately, the satisfaction of your...

This was my first time dining at Fleming’s and I decided to commemorate the experience by celebrating my cousin’s birthday at this wonderful establishment. I will be the first to say that I love a good steakhouse and I have very high expectations when dining at them and Flemings did not disappoint. I made a reservation (which I always encourage) and arrived about 15 minutes before. I was immediately greeted by the hostess and was told that my table would be ready shortly. Five minutes later, I was brought to our table where I was greeted with a lovely birthday card for my cousin (she was late so I got the pleasure of experiencing the WOW factor) and our server for the evening, Victor. Victor provided excellent service and was not only patient with us (two women who never know what they want to eat), but very knowledgeable of the menu.

As you can see from the photos, everything looked just as good as it tasted. The crab cakes were literally made to perfection. There was more crab than breeding and it was at that moment, I knew this these would be my appetizer of choice any time I come to this restaurant. The drinks were not only gorgeous, but delicious as well. The first dink I tried was the blueberry lemon drop. It was tart, but very good. The steaks - oh my God! They were prepared by the hands of angels. Cooked to perfection. Mouthwatering and devastatingly delicious. I always opt for the 8 oz. petite filet when dining out, but after this out of body experience, I think I need to upgrade to the 11 oz. The jumbo lump crab meat was the icing on the cake and the perfect addition to an already perfect t piece of meat. My opted for the Fleming’s potatoes, which she enjoyed, but later discovered she prefers her potatoes loaded and baked and not au gratin. She still ate them, so all was well on the potato front. I decided to go for the chipotle cheddar Mac & cheese and it was really good. Although, I didn’t get the spice of the chipotle. The Mac & cheese wasn’t overly cheesy (which is never a bad thing for me) and was the perfect partner for my steak.

To wrap up the night, my cousin revived some decadent dark chocolate truffles for her birthday that were brought out by the Service Manager, Montana. She was so pleasant. She stayed and talked with us for a while and truly took the time to connect with us. I would go back just to be in her and Victor’s company again. Coming from the service industry, I am always fond of people who truly take the time to create memorable experiences and that’s just what these two did! It was the perfect end to my experience.

*please excuse any typos; this review was composed...