Moxie Bread Co. — Restaurant in Louisville

Today proves nothing has changed in poor customer service in the last 10 months. I put an online order in last year at the end summer last year. When I arrived to pick up my order, I was told that it had never been received. When I showed the confirmation on my phone, I was told there was nothing they could do since they items I reserved had just been sold out. I showed them that I had been charged for the item and was told I would receive a credit. I never received the credit. I decided to try again and that 10 months was both long enough for my grudge and for them to improve their online ordering system. I was wrong on both counts. Once again, my order had not been received, luckily this time it was early enough in the day for them to have the items on hand, therefore, I was able to receive my order. Adding insult to injury when I was walking away with my order the employee said and I quote, "please make sure the charge went through". I informed him it had; unfortunately I forgot to mention that speaking of credits and charges, I'm still waiting on their reimbursement from 10 months ago. While their food is exceptional, their service and ordering systems are so below par, this is definitely the last time they'll be able to mess...

An update to my generic, no description 5* review a la 2018. The very first morning I spent in Colorado in 2016/7 was highlighted by a visit to Moxie Bread Co. So much so that the iced latte, cinnamon roll and kouign amann live vividly in my head close to 10 years later.

Located in old town Louisville (the best Colorado small town) at the crossing of Main & Pine. Perch up on the patio early and observe the town spring to life. Cyclists, walker & runners, pooches and pups. Spend enough time here and you will become a part of the community. Show up here as a tourist and be welcomed as if you just moved in upstairs.

The baked goods are second to none and the espresso/coffee drinks bring me to life. Moxie is a MUST visit when nearby...scratch that...Moxie is worth the drive from most anywhere on the front range. A perfect spot to spend a morning as a townie or a visitor. I have brought every friend & family member that visited me in CO to Moxie during their stay.

There is a lot to the story of Moxie, but just know that they deserve your visit, your love and dollars and finally your sustained support. Such a delight seeing the expansion and growth of Moxie over the years starting out of this little house...

8/19/18

Just waited 25 minutes for a to-go order consisting of two slices of toast and one bagel. We have been here several times as all of the food my girlfriend and I have tried there has been amazing, hence the two stars considering the service we received today was offputting. Our cashier didn’t greet us and seemed like we were annoying her just by ordering which we did quickly, normally service is friendly (the guy making drinks is great as well as Rick) so we were disappointed, but hey the food is great right? Fast forward 15 minutes, no food and clearly everyone else is getting theirs before it’s. After asking our cashier about our food she told us that someone must have picked it up....we were standing there the whole time and it’s a very small shop, so we knew that wasn’t true. Ten minutes later we got our food, which was annoying because we saw several orders get placed and filled while ours was idk cooking? Toast gets pretty complicated. They did offer us two free cookies (woohoo -_- we were in a hurry ) and a half hearted apology. A smile goes a long way :)

Overall the food, bread and coffee is fantastic. It hurts me to leave a 2 star...