Nord's Bakery — Restaurant in Louisville

I was skeptical when I saw the reviews of this place online. I mean, how good could these donuts actually be? I drove over first thing this morning and purchased two dozen. The place had more donuts than I have ever seen in one place at one time. The building and displays are clean and organized, but well worn from age and the continuous task of showing off delectable treats. Other baked goods populated the area as well; however, I knew that I needed to stay focused on the donuts. This was a mission and there was no room to be distracted by the cakes and cookies and other items. This was my chance to see if the donuts were all that they were said to be online. I bought one dozen of a pre-made variety and then selected a second dozen with the assistance of the employee behind the counter. She was kind and patient. She clearly was used to people coming in with the blank- slate look of a Newby to the establishment. She explained to me what each donut was very quickly but also effectively. She was kind helpful, and very patient. Of course the mention of maple bacon had my attention, but then she pulled my attention to something called the "French Fry" stating that it was her favorite. (Now, I don't know about you, but when a person who works in a donut shop can specifically point out a favorite, I take notice.) So there I was, the skeptic, picking out cream-filled and cake, jelly-filled and iced. I walked out of the store with the confidence that I had enough samples to make an educated decision. I arrived home and waited for the family to wake up and that is when the testing began. What happened next is difficult to explain. Through the haze of euphoric pastry induced joy, my skepticism slowly washed away and I was left enjoying some of the finest donuts I have eaten. The cream-filled were good, the cake ones were moist and flavorful, the jelly was tasty and super full. Then there was the French Fry. I have difficulty expressing just how good this donut is. Layers of buttery goodness, light and fluffy, fried up just right. It's the kind of good that will bring me back again and again. As I looked down at the scattered remains of donuts and crumbs in the now mostly empty boxes, I knew that I would soon need to go back again to try the other baked goods. Of course, that is an easy task as I will surely be there again...

I’ve been a long time customer of this place, 10+ years, but I was so disappointed in my experience today.

A customer went in without a mask, no one said anything while she was waiting in their super tiny waiting room. When it was her turn I thought surely the employees would say or do something, but no. No one did anything until I asked why she didn’t have a mask on and the employees got this deer in the headlights look on their face and said, “oh I didn’t notice that”. They asked if she had one and she said no. So what happened next? Did they ask her to wait outside while they filled her order or refuse her service? No, they continued to fill her order while they searched for a mask for her to wear. By the time they finally found one the woman was checking out and then wore it on her chin... It seems as though all of Nord’s signs about wearing a mask, limiting the number of patrons in their waiting area, and maintaining 6 foot of space are all lip service to make sure they don’t get in trouble with the health department.

If this happened and no one did anything about it until I said something, how often is this happening on the regular? There are plenty of other good local doughnut shops whose employees actually enforce the mask mandate. No doughnut is worth getting COVID over. To say I am disappointed in Nord’s is a gross understatement. I will be sharing this experience with all of my neighbors and friends. Hopefully Nord’s will get their...

My fiance and I LOVE Nord's Bakery for their donuts. (they're so delicious!) When we got engaged we wanted to do a tasting at their bakery for cake because of that love and because we're all about supporting our local businesses. When I called them to set this up they informed me that despite the fact that they have over 15 flavors of cake they could only guarantee to let us taste the white and chocolate. And if they "happened to have any left over from another cake they were making that day" they would let us try that flavor too. Even after explaining that I didn't want chocolate or white cake at my reception they wouldn't work with me. I even asked if there was any way they could just make up a small batch from a few of the flavors that we were interested in since obviously it's insane for them to make up 15 flavors just for us. Nope. Chocolate and white were it. I told them to forget it because I don't want to waste my busy time trying cake I have no intention of buying. So disappointing! I really expected some kind of cooperation from them, but didn't get it. I can only assume they don't really like doing wedding cakes or that the other brides-to-be they deal with are perfectly happy with two unoriginal...