Outback Steakhouse — Restaurant in Louisville

Outback used to be one of my favorite restaurants. It's sad to see how much they have gone downhill. Food quality is not even enough to warrant it a top ten spot of favorite restaurants anymore when it used to easily hold a top three. Tonight might have been the straw to curtail the thought of a next visit. We had to request bread (is that a new thing too?) then 10 minutes later still hadn't received salads. When we asked our server he just said "Sorry they aren't up yet" and walked away. When he finally did bring salads he immediately turned around and went into the kitchen and came back out with our food. Outback has an extra charge for salads and I wouldn't have ordered one at all if I would have known it would get there at the same time as the food. We all remarked while eating on how it just didn't taste as good as it used to, and remembering how it was nothing like the place we used to love. We did ask to speak to a manager to have the salads removed from the check which she gladly accommodated. When we got the check it was $85 and some change. We noted that was way too expensive for such a poor experience and began to examine the check. First we were charged 14.95 for 5 drinks. We only had 4 people with us, and one was a water, one was a kids drink included with the meal. After having that taken off, I noticed my teenage son's meal was the most expensive of us at 20.99. I then realized that when he told me he wanted a half rack of ribs I looked at the price on the menu and it said $15.99. I called the waiter over again and asked and he told me he thought I wanted the whole rack. ( I said half 3 times. I'm very aware that is exactly what I said because the first time I said half-SLAB. I'm a waitress and that is what ours are called. That's why I repeated and said half rack.) I asked him if that was what he put in and we received and he said yes. I told him politely that I had said half but if we received a whole that was fine. He did then take that off the check as well. He was not rude, but not accurate and not especially willing to make sure things were right (especially with the seeming indifference about the salads.) After finally receiving the correct version of the check $70.73 plus a $20 tip seems like way too much of my hard earned money to spend on the restaurant service for my family that I can expect from Outback anymore. I know that if I had put a table through that many corrections due to my mistakes I would have been extremely disappointed in myself for the poor service I provided (from mistakes mainly, he was attentive at least when it came to refills and table maintenance) and the fact that a family had spent almost $100 on a not very...

Service is great! Food is awesome! Jeff was a phenomenal boss. The line cooks, the servers, servers assistants and the busser were great however his managers are making it hard to stay or want to work there. I understand the managers are human beings but something has got to give. The catty behavior is permitted when you are a manager or a team lead but god forbid you start inquiring to people around you about the deranged situations you find yourself in that aren’t warranted! What so ever! One manager corner and followed me around to bully me because she’s insecure is not fair and not healthy! When she couldn’t get to me to mentally she brought in another person to then do the same? How is it fair that I had an anxiety attack in my car for the remainder of my shift and walk out with barely any money because you decided to be nasty? I’m trying to figure out how me smiling, helping, pumping out good energy, smiling with everyone, justifies their key being passive aggressive as well. The only time you get her attention is when she’s glaring at you, making sure you aren’t getting in between her and the line cook that no one is watching for because we’re trying to do our jobs! You ask her for her help and she purposefully ignores you or gives you the wrong answer or even better goes out her way to make your shift more difficult when it’s not necessary! It’s like you can’t win. It doesn’t matter if you care about their opinion of you or not, you try to go around them to avoid more tension but it’s like it gets worse because they’re all friends. What can you do but quit because being consumed by the negativity isn’t worth it? It’s not fair because I loved the people who were there but the excitement the managers had over me putting in my two weeks after the energy I put in is just deranged to me, 1000%. Who the hell wants to work for anybody after that? Especially when I wanted to stay so people NEED to know! Sheldon is one of the best servers they have. Michelle, Ashton, Tosha, I mean I can list them all! None of them fall short. You eat here, you WILL get taken care of. Every server there is honestly awesome but her, Kenny, TY, Brooklyn did make a difference in my world and I’m grateful for that. A shame I couldn’t stay. Hopefully a different location is better because the business is...

Really nice to go down under at times. It all was good. Food was great and service was a little slow. I like to get my salad up front but I had it for a couple minutes and then they brought my meal. Had to eat that while it was hot. I don't know why our salad was so late getting to us. Waitress wasn't that great but we gave her a really good tip. She hadn't and didn't work that good to deserve that but maybe it might help her to do better and maybe get things right. Someone else delivered our food. She just got the drinks and we had to ask for a refill. Does that tell you anything. Our bill was barely over $20.00 and gave her a $25.00 tip. And not to mention, I told her when I ordered , that I wanted extra blue cheese dressing with my salad, only because some places have chunks of cheese in it. This place did not have any. So when I ask for the extra again, she said blue cheese was already on the salad and the little bowl was the extra. She didn't serve the salad and there sure wasn't any on it already. So I wondered what planet she was on and wondered how long she had been waitressing. I didn't ask. But our generosity will either make her or break her. If she expects good tips, she better get on the ball. And she better not expect others to be as generous. But we'll go back another time here pretty soon to see. We go out all the time to alot of restaurants. Maybe I should be a critic on restaurants but I'm not trying to be. Just looking for good places to eat and enjoy a friendly...