Papa Johns Pizza — Restaurant in Louisville

Ive ordered from this location twice. The first time i ordered a Large 14" pizza and what i recieved was smaller than a Medium 12" pizza. I tweeted Papa John's in response including a photo of my pizza and they kindly gave me a 50% off promocode to make up for it.

I decided to use the promocode last night as i was low on groceries, i ordered a Large 14" pizza with alfredo sauce, this time the pizza was the correct size, however even though it said alfredo sauce on the box, my pizza had red sauce. The restaurant did not call me and ask me if this was alright. I didnt really want the toppings i had selected with red sauce so my boyfriend tried a slice, and we gave the rest to the neughbor. Essentially it was a easte pf money and i ended up having to get my dinner from the gas station as it was late and most places were closed. I didnt want to tweet Papa John's to complaon again, but i will not be ordering from this location again.

Some positives-- delivery has always been fast, pizza is warm, correct toppings, nice delivery drivers, they provided me with exact allergen info when i called their store. Only problem is that the orders are always wrong and i feel like i am losing money ordering from thwm. Hopefully a different location...

Imagine a cozy little pizza spot that feels like home the moment you step inside. The place is buzzing with life, laughter filling the air, and that mouthwatering smell of freshly baked dough and bubbling cheese wrapping around you like a warm hug. The walls are decked out with fun pizza-themed art, giving the place a relaxed, welcoming vibe. Families are gathered over shared pies, friends are cracking jokes, and you can feel the happiness in every corner.

Now, let’s dive into the pizza itself. The crust is just the right kind of magic—soft yet perfectly crispy around the edges, with that slightly charred finish that makes every bite irresistible. The sauce is rich and flavorful, like a perfect blend of ripe tomatoes, garlic, and herbs, giving it that homemade taste. The cheese is gooey and stretchy, melting in all the right ways. Whether you’re into a classic pepperoni, loaded veggies, or something unique like BBQ chicken, the toppings are always fresh and generous. They even have quirky options, like a spicy jalapeño and honey combo that’s surprisingly addictive. It’s not just a pizza spot—it’s a place that turns every slice into a piece of joy, keeping you coming...

The Night manager named Emanuel is incredibly rude, and puts the needs of his friends and family over the customers that he's serving.

He caused me to wait for an additional 20 minutes after my order was already supposedly ready because his brother had an order that had a similar item that I was waiting for that he felt the need to give to him first.

Then when I complained about the fact that the order was supposed to be ready but was not when I arrived, he proceeded to cuss me out and then proceeded to also cuss out his employee causing the employee to leave the store in the middle of his shift. He also told me that he wasn't worried about being reported to the corporate office, so I would never ever ever recommend this location to anyone else.

Simply from the way that I was treated by that particular manager and the fact that no one has followed up or done anything about it since I made the complaint to the corporate office.

Papa John's has never really been my first choice when it comes to pizza, but now it will...