Montgomery Chevrolet — Local services in Louisville

Long review but i feel like the details need to be shared. I want to start off by saying I was negligent by not doing a Google search in the following situation. However, i was misled by the sales staff. My 2015 Kia Optima was stolen on 9/25/24. After fighting with my insurance company, I finally got them to pay out on the claim. On Oct. 21st, I stopped in their dealership in the evening to see if I liked anything. I was grateful that I wasn't hounded by salesmen and got to walk the lot completely alone. Being that I was time pressed with a rental and from the stress of having a car stolen, I wanted to find a vehicle. After searching, I found a black 2021 Escape SE and approached Bill, the salesman on the lot, to inquire about it. We immediately had a great rapport. I told him of the theft and my current situation. I'm sure my time crunch was good news. I test drove it and liked it, and we went into the negotiations. While I was sitting alone in Bill's office, I was reading up on the reviews of the Escape and seen there were 2 different engine types, 3 cyl and 4 cyl. I specifically stated i did not want to purchase a 3 cyl. Bill went to the their sales desk and came back letting me know it was a 4. Good. I'm down to buy. I got the monthly pymts where I wanted and we signed the deal. I left the rental on the lot and drove home in the new car. The following evening, I had someone looking at the car and the engine, in fact, was a 3 cyl. I immediately called the sales staff at almost their closing time, and make them aware of the situation. I was livid! I want to state I am a woman who went alone. I never like to throw accusations of discrimination, but I really don't have any other explanation. The manager, Patrick, called me at almost 9 pm and let me know there was a mistake made. He let me know the deal could be undone and we could go over things in the morning. I arrived at the lot and was talking to Patrick, the sales manager, about how frustrated I was. He simply told me it was an easy and honest mistake and the staff member was confused by liter of engine it was. However, i called their affiliated dealership in Radcliff and they immediately told me it was a 3 cylinder. Im not sure where or what the confusion could be. After telling them several times I was misled into a contract under false terms, I was met with complete and utter disregard to my problem with Patrick's smug response. I want to say this was not a stain or burn on the seat, this was the ENGINE. The staff did try to find other cars at their lots, but I didn't like any of the suggested vehicles. Being distraught with now not having a rental and being without a car completely, I asked them if I took the car, what would the terms be? Patrick, again very smug, said the price would not be adjusted and they lost $200 in the original sale and actually had it brought on the lot specifically for me. I was the one who found the damn car on their lot! I was in tears by the way I was treated! I demanded a Uber, which they did accommodate. While I was waiting for the driver, another staff member approached me and said they would take $1,000 of the price, equal to $15-$20 a month. I immediately denied it. I am so angry to be treated this way. Due to the smugness of their response to their blanant dishonesty, i can only conclude it was because i am a woman who they thought would not notice the difference. Maybe at the 1st oil change when the contract is too late to void. This experience has taught me not to trust anything a salesman says, even about the size...

I reported 3 defective tire issues on June 24 and was told Michelin had been emailed. Asked if I should bring my car in, was told no. I paid cash for a new 2019 Corvette from Montgomery. Tires were 9 months old and bought at Montgomery because of another defective issue. It took 36 days to get my issues resolved. Not one proactive communication from them. I went and called numerous times, always being told they’ll contact me. Never once did that happen. I was told Michelin didn’t send tracking numbers? Ok. Then was told the tires were on different orders because they were watching fed ex tracking, what? Thought Michelin didn’t send the numbers. Just a total runaround. Then, after waiting from a response, I asked was told the tires are actually on the car because they had the tires mounted “professionally” not by them. Wasn’t told this was happening, but was charged $143 for the other place to mount my tires. With no credit!!! What?!?! So after 36 days, with no communication from the dealer, I was charged for the mounting of the tires Michelin replaced for free because they are apparently not competent enough to mount tires correctly. I asked how to get my completed car back asap and was told by my service person that she was wanting to get me a credit but recommended I just eat $143 mounting and get my car. Which I did. Total bs. How did I get charged $143 because the dealer obviously acknowledged they are incompetent. The service director compared my frustration about my corvette issues similar to buying a refrigerator at Best Buy!?!! How insulting. Fridges cost $70000? 36 days to resolve No proactive communication from the dealership. (Until you sent two asking to do this review). Wasn’t told they sent tires elsewhere, but was charged $143 because the service person said they were waiting on a credit but it hadn’t happen yet. So I’m charged!?!? I have all my communication saved with dates,. Unbelievably frustrating. My service person was very nice, I even took her a gift card for dealing with me, but this situation was total bs and a complete run around to a person who is told how valuable I am as a cash customer by the same dealership, but their actions don’t...

I had made an appointment with the service department a couple weeks in advance. My appointment was for 8:00 in the morning on 5-28 because I was hoping to get it in first thing in the morning to have it back by the end of the day. I had errands to run and was going out of town on Friday. Logan was my rep and he told me they would contact me in a couple hours to let me know what the issue was before any work was done. Noon came around and no call from the service department. I began calling at 3pm. I left messages with multiple people who said Logan would call me back when he was off the phone on the other line. 4:00 came around and still no call back so I began calling again and received the run around every time I spoke to someone, who was never Logan. I then drove 30 minutes to the shop because I live in Indiana. Logan was sitting on the stool at the desk on his cell phone when I walked in and told me that it was the mechanic’s fault because he never told him what was wrong with the car before noon. Logan kept giving me excuses as to why they never called me and told me he would go in the back and get my car out of the bay so I could have it back. When he pulled my car around (this was after 5:00pm) I asked what the issue was with my car and he said no one was able to even look at it yet. This is highly unacceptable in my opinion. I made an appointment for 8am two weeks in advance and an entire business day goes by without anyone even LOOKING at my car for the issue. Not only that, but no one was planning on calling me to let me know my car would not be done that day. They failed to keep me informed as they said they would and honor my appointment time. My car is a 2018 Malibu which has a recall for an electronic mishap with the fuel injectors not working causing the car to stall at any speed. This is HIGHLY dangerous and should have been at the top of the priority list!! Not only did they put me out of my way, they also caused other people to be put out of their way for having to giving me a ride that entire day with no time frame on when I would have my car back. I am HIGHLY dissatisfied and have not taken my car back to get...